J. Huffman out of North Carolina Complaint - Unethical coupon
SUNSET BEACH SHALLOTTE HOLDEN BEACH, NORTH CAROLINA -- I made a large purchase at J. Huffman near Sunset Beach and Ocean Isle in North Carolina this week. The first day I shopped a customer was asking about using her coupon. I asked the clerks if there was a coupon and basically they lied to me by ignoring my question. The next day I found the the coupon by paying attention to conversations in the store but clearly, it was supposed to be a secret. In fact one employee was worried about losing her job because I overheard her. Needless to say, in the middle of the shopping trip I stepped outside and purchased the paper that contained the 50% off coupon. Now I continued shopping with the coupon in mind. The coupon read 50% off your entire purchase; no exceptions were noted. As a result I assumed that once the total was figured 50% would be taken off. However, that was not the case. The merchandise was 25% off store wide but the 50% was not applied on top of that. Now I can understand that the retailer might well want to exclude the sale merchandise but if that was the case she should have said so on the coupon! She did not. So I questioned the employee who rang me up. The employee said the coupon did not read that way and I accepted that explanation. However the more I thought about it the more I wondered about the wording. Upon buying another paper I realized that I was in deed correct. The retailer had made a mistake in not excluding any existing mark downs.
Here are my complaints:
1. I not able to get the discount on the first day of purchases even though I asked about an existing coupon. It seems to me that a coupon which is only available to readers of one paper is discriminatory to non residents.
2. I am not allowed to return any of the merchandise for anything except store credit which does me no good as I am on vacation and will not be back for a year.
3. The owner believes she can print one policy and change it, telling you only after your purchase has been rung up.
4. The owner has trapped a customer by bagging and ringing the merchandise using a different discount before they get to the checkout counter and then lieing to them when the discount was questioned.
5. The owner thinks she does not have any legal responsibility to honor the coupon as worded for irrelevant reasons:
a. No other customer has questioned it
b. She did not intend to give that deep a discount
c. All her other customers are grateful for a sale
d. She is justified because I accepted the lie of the employee and signed the credit card; in other words, I did not decline to buy the items and make a scene in the store in front of other customers.
6. She will not allow me to return and get the amount credited to my card.