LONG ISLAND, NEW YORK -- I purchased a Presario this computer in may 2003. For 6 months it worked great, then crashed- giving a message which said, basically, that the hard drive had been wiped out. I called Compaq/HP, which was just a sign of the trouble to come- it took forever to reach someone, who just said to send it back, and they would send a box for it and pick it up. Almost a week later the box arrived, just left at my door- no one even bothered to knock- it would have taken only 2 minutes to pack it and then it could have been taken immediately. It took another week for someone to come pick it up. After 2 weeks I called them again- the SAME person told me ALL these things- 1)They hadn't received the computer yet; 2)They received it but hadn't fixed it yet; 3)They had fixed it but not returned it; 4)They had fixed and returned it. I was completely unable to get this person to understand that these were 4 different conditions- English was not his best subject. Nor was I able to find out which was the truth, or talk to someone else. Finally he said the computer was being sent back to me that day and I would have it in 3-4 days. The very next day a complete stranger walked up to my house. A box addressed to my address had been left at her door several days ago- YES, my computer, just dropped off at a stranger's house, BEFORE I had even talked to Compaq about where it was! Inside the box was a brief note that they had reloaded everything and couldn't find anything wrong with it. I had copied and sent to them the entire message I had received about why the hard drive was deleted- all of the numbers and computerese that don't make sense to an only moderately computer literate almost 60 year old- but not a word from Compaq about that. The laptop has never worked "great' again. For example, Outlook simply will not send email. Contacting Compaq is useless. I have only spoken to ONE person who spoke English well, and she was the person I ordered the restore and update disks from. I have better results talking to my couch than to the tech people. I will NEVER NEVER NEVER buy another Compaq or HP product.