Tigerdirect.com Complaint - Fradulent & shoddy practices
TigerDirect is a total scam outfit. 2 weeks ago they emailed me a come-on for an Epson PictureMate photo printer which they advertised as $99 “after rebates”. This was a total fraud. Once I placed the order for which I was billed $199 +S&H, and went thru their incredibly complex rebate downloading maze, I discovered that $50 of the so-called rebate was in the form of a Visa debit 'gift card' which had to be used within 30 days and the other $50 was contingent upon my purchase of an Epson PC or camera. Needless to say, I cancelled that order immediately.
Not having learned from that mistake, I then ordered an Emachines refurb desktop computer just last week for the advertised price of $299. I was billed $399 + 22 SH and then had to jump thru all the hoops again to get the $100 rebate. When I got the machine, it was defective. It would not even boot up! I then started reading the return instructions on the Tigerdirect shipping invoice. Boy was I surprised. First off, they won't even take returns on like 5 or 6 of the major brands. Then if they do take the return, the customer has to pay for shipping. Also, it's a “repair or replace” policy. You can't EVER get a refund! Rather than dealing w/Tiger, I went directly to Emachines and they did send a FedEx shipping label and gave me an RMA. Of course by doing that I did exactly what Tiger wanted me to do - not bother them with a return hassle. Why would I? They probably would have just sent me another junk machine.
Finally, I have to admit that this is not the first stinker I have gotten from Tiger. 2.5 yrs ago I bought a 'barebones" special from them and the mobo and hard drive self-destructed last year. This leads me to believe that Tiger must buy all the defective/return merchandise it can get its grubby paws on from the major manufacturers and then just resell it ‘as is’ hoping that the customer will not want to go thru the hassle of returning it to them. Makes sense now that I consider it. They buy junk for almost nothing, repackage it, then pawn it off on unsuspecting people online. In other words they operate on the principle “throw a ton of sh*t at a wall and most of it will stick. What doesn’t we’ll sweep up and throw it again”.
Ok, I guess I must have some sort of craving for abuse. Well, never again, let me guarantee you of that. The last blow came when I clicked the 'unsubscribe' link on one of their numerous spam emails they keep sending me. It was a bum link! Just like the company.