Hewlett-Packard Company Complaint - Was satisfied with the HP brand until today.
Back in 2004 I purchased a top of the time HP all-in-one printer. I don't remember exactly how much I paid for it, but it was quite a bit at the time. I had it and it worked great up to today.
I got a message that I ran out of black ink. Okay....I go to the drawer and pull out a new black cartridge, I always keep one as a backup. I put it in, and shut the little door as I have always done, maybe half a dozen times or more.
I then get an error message "please check cartridge on the right" which is the black ink. I again open it up, take it out and try to reinsert it and nothing. Thinking it was a bad cartridge, I stuck the old one back in and got the same exact message to check the cartridge on the right.
Confused, I cleaned everything on the inside, and decided to check on the internet. I found an article regarding this model having a problem with the flex circuit behind the printer cartridge being torn instantly killing these printers. Its a design flaw because theres a spring with a pointed edge that pokes a hole in this delicate circuit. Many people have called HP and gotten replacements.
I decided to call HP. I reached an indian who must be in India. I explained to her the situation, and the problems with these, and all she could do was tell me how much life I got out of the printer. regardless of how old it is, it was damaged because of a DESIGN FLAW. I could understand if the heads burned up, or the motor went dead, or any other common occurrence with an old printer, but this was a FAULY DESIGN that was caused my HP and should be at reast fixed! No no, she said the only thing she could do was give me a discount on a new HP. So the phonecall turned from a customer service related call into a sales call. She gave me a few model numbers and prices. I told her I would have to think about it and call back. After researching the models of the printers she was trying to sell me, there was NO DISCOUNT at all. That ticked me off.
I gave up on this mess, and HP pretty much let me down. As I said. If the thing would have just blown up, or the motor died, or any other common problem, I would have probably bought another HP. But this damage was caused by a flaw by HP when they designed it.
I decided to go out today and purchase myself a Canon, which got great reviews. All I have to say to HP is Goodbye!