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Mel Clayton Ford Complaint - Poor After Sales Service
Complaint
PHOENIX, ARIZONA -- To Whom it May Concern;
July 6th, 2000, my wife, Sarah, and I leased a new 2000 Ford Expedition. The buying process was satisfactory, however, due to the poor after-sales service, we will no longer shop for our cars at Mel Clayton Ford until we receive an apology and the situation has been rectified. The following are the events that took place.
1. The salesman, Bobby Brown, promised 2 "tethers", a baby car seat device for securing to the base, to my wife who is expecting twins. After several weeks of not receiving the tethers, and several unreturned messages, Mr. Brown finally called my wife back, did not produce the tethers, and proceeded to call my wife a liar, stating that he never promised the items.
2. There was a mistake made in the leasing department with some documents which were never filled out. After 4 weeks of not receiving the payment books, we called your company. After several attempts, we were told that "we are not in the banking business" and had to deal with the bank ourselves. From the start, we were told that Mel Clayton Ford would take care of everything. This did not happen. We ended up having to pay 2 months of lease in one month.
3. There was another mistake made with the paperwork regarding the title and tags. After several messages and expired temporary tags, I was finally able to get to the right person regarding this matter. We then had to drive out of our way to re-sign the forms and wait for the new temporary tags in the mail. Meanwhile, I was pulled over by the police for the expired plate.
These things and more has made our experience with Mel Clayton Ford terrible. Unless an apology is made, the tethers are provided, and anything else Mel Clayton Ford thinks they should do to recitfy the situation, we will not do our future car shopping there again.
I look forward to hearing from you soon.
July 6th, 2000, my wife, Sarah, and I leased a new 2000 Ford Expedition. The buying process was satisfactory, however, due to the poor after-sales service, we will no longer shop for our cars at Mel Clayton Ford until we receive an apology and the situation has been rectified. The following are the events that took place.
1. The salesman, Bobby Brown, promised 2 "tethers", a baby car seat device for securing to the base, to my wife who is expecting twins. After several weeks of not receiving the tethers, and several unreturned messages, Mr. Brown finally called my wife back, did not produce the tethers, and proceeded to call my wife a liar, stating that he never promised the items.
2. There was a mistake made in the leasing department with some documents which were never filled out. After 4 weeks of not receiving the payment books, we called your company. After several attempts, we were told that "we are not in the banking business" and had to deal with the bank ourselves. From the start, we were told that Mel Clayton Ford would take care of everything. This did not happen. We ended up having to pay 2 months of lease in one month.
3. There was another mistake made with the paperwork regarding the title and tags. After several messages and expired temporary tags, I was finally able to get to the right person regarding this matter. We then had to drive out of our way to re-sign the forms and wait for the new temporary tags in the mail. Meanwhile, I was pulled over by the police for the expired plate.
These things and more has made our experience with Mel Clayton Ford terrible. Unless an apology is made, the tethers are provided, and anything else Mel Clayton Ford thinks they should do to recitfy the situation, we will not do our future car shopping there again.
I look forward to hearing from you soon.
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