Ford Motor Complaint - transmission problems
SINKING SPRING, PENNSYLVANIA -- We purchased a Ford Windstar in Dec 2002 because I was starting a small business out of my house and needed the cargo capacity. It had about 30,000 miles on it already. In summer of 2004 I had to have the entire rack and pinion steering replaced at a cost of $800. (By the Ford dealer). I've never had that problem with any other car we've owned, mostly GM vehicles.
Then on Dec 28 we were driving back from Philidelphia. We stopped for a red light on the highway, and the van refused to move forward. The motor was running but the transmission would not work. We were stuck. We had it towed to our Ford dealer and told him we didn't think the van should have this kind of problem with only 54,000 miles on it. The next day we found this site on the internet and found out that Ford has had transmissions problems for years and did nothing to improve them. Hundreds of people have had to replace transmissions in newer models with low mileage. In fact in Canada there were so many complaints, the courts said that Ford should accept responsiblity for the problem and cover the repair. They still refuse to do this.
The estimate we got from the Ford dealer was $3,000. or more to rebuild or replace the transmission. After we protested and told him what we had learned, the only offer Ford made was "we want to tear the transmission apart for $550. and then we MIGHT cover the repair." No Promises.
We took the van to a transmission repair shop and they did the work for $1600....$1400 less than Ford would have charged! In addition, he told us that the transmisison he removed was not original equipment. Apparently this is the 2nd time the transmission has been replaced. And the problem was again the Sun gear, the same part that has been plagueing Ford for years. Yet they do absolutely nothing to correct the problem or accept responsiblity for the repair work. Their response..."You should have bought the extended warranty"!!! And their slogan is Quality-Plus Ford????? I'd say "Quality Minus Ford".
So, I have only driven approx 23,000 miles and already have had to spend $2400. just to keep the vehicle running!!! I've spent almost as much as I earned this year.
So take heed. NEVER, EVER buy a Ford! I've heard people say Ford stands for "Fix Or Repair Daily." Now I know why!