Sony Electronics Inc Complaint - Another sad Sony Bravia tale
I was thrilled to receive this TV as a 40th Birthday present in November of 2007. I got to pick it out, so I know it cost $860 and was purchased at Circuit City. Had no problems, until 2 years almost to the day. Suddenly the picture was distorted and orange. I ended up taking TV to a Sony repair shop where I was originally told the repair would cost $300. I wasn't happy, but agreed to the repair. I was called 4 weeks later and told that Sony doesn't offer the part on its own (the part needed is a T-con board??) and that I would have to purchase an entire new LCD screen at $800. When I picked up the TV from the repair shop (it's now sitting in the garage collecting dust as I stew about what to do with it!) the repair man told me this was the fourth time he has seen this model come into his shop with the same problem.
I have contacted Sony customer service and spoken with people all the way to the national headquarters and they refuse to stand by this product. They will only honor a 1-year warranty. The only reason I spent that kind of money was because I have always been a loyal Sony consumer-- especially for TV's. I felt OK about the purchase because of my experience with previous TV's. I am really disappointed in this company and will not buy anything Sony in the near future. I can't believe they refuse to stand by their products, especially in this kind of an economy.