Dell Computer Corporation Informative - Lies from support staff
..ordered a laptop from Dell.
..requested a brown wood-style casing and were told this was possible only
if we upgraded and added 3100 RMB to the price.
..ordered the laptop with specific casing after paying the premium price.
..received the laptop with a standard silver case.
..were told the case could be changed if we sent it back.
..were then told the case could NOT be changed.
..were then told that we had not ordered the brown casing in the first place (an outright falsehood) in spite of the fact that we have the original confirmation order sent to us from Dell.
The office in XiaMen told what was irrefutably a direct untruth when saying that the order stated standard silver casing. The support person said that our order stated "A" when I had in my hand the document from Dell stating "B". A member of my staff called Dell several times and was continually lied to regarding what was ordered and what was possible. After several days of this my patience was gone so I contacted Dell XiaMen personally and spent a very unproductive hour talking to a lady who told me she was the top manager of Dell XiaMen and had no superior I could contact. She also attempted to misrepresent the facts when we discussed the amount of money our office had wired to Dell for this laptop. I have in my hand the original order confirmation from Dell and the bank receipt for the wire transfer. I do not understand why telling the truth is so hard when the evidence is so obvious. The documents I am referring to are from Dell and a bank; none of them originated from our office.
Our office has been buying Dell computers for 10 years. I even bought my
home computer from Dell. Never again. Dell's support team did not feel the
need to be honest and attempted to blame us for the mistake they made even
when they knew that the Dell documentation proved otherwise. We will no
longer be purchasing anything from Dell.