Erie Construction Complaint - Beware of this company - Roof Installation
Roof Installation - Complaint
TOLEDO, OHIO -- My husband & I decided to check into Erie construction for a new metal roof. We called and scheduled an in-home appointment. The salesman came to our home one evening and sat down with us to go over the types of roofing materials and costs. He first went outside (in the dark) and "measured". He had a wonderful presentation and when it finally got down to price, he quoted $21,750 or $325 a month. However, we would be eligible for a "showcase discount" because there was no other roof in our neighborhood like this. That brought it down to $17,750 or $222 month. Well, we decided our budget would not allow that much. So, he offered us a different type roof for $13,985 or $174 a month. But again with the "showcase discount" if brought it down to $137. That, we felt, was more reasonable. So, we gave him a deposit of $137 and signed a contract. The subcontractors came out and installed the roof, bound and determined to get it done in a couple of days. They worked into the night on the final day and wanted us to sign off on the work. We said we would not sign off until we could look at the workmanship during daylight hours. So, the next day we signed off on it. The roof appears to be good. I would like to add here that we did not actually need a new roof, ours was structurally sound, we were just missing some shingles. Anyway, they failed to clean up. The roof was put on in December so during the spring yard cleanup we continued to find roofing nails, pieces of roofing materials, all around, even though our salesman told us they would thoroughly pick up. We didn't worry about the clean up. Roof was good, we were happy. Then we got our first billing statement. Instead of the $137 a month, it was $250!! After numerous calls, Erie personnel finally worked out a lower interest rate and got it down to $200 a month. They sent us a check to make up the difference between $137 and $200 for 12 months ($750). I was told to call back in 6 months to re-negotiate a new interest rate to try to lower the payments once again to get back to the original contract price. When I finally spoke to someone (after notifying the BBB), I was told that they could not work out a new interest rate and that the check which I cashed was a "settlement" and done in good faith and they didn't even have to do that. This company is not honest. From the initial contact with the sales person right through to the company headquarters. I would not recommend using them for any roofing jobs.