Fisher Paykel Complaint - Fisher Paykel Complaint - Beware
Beware if your Fisher Paykel product needs service. Service and parts are hard to come by. They have only a few service companies in one of the largest metro areas (DC). Service is slow and getting parts can take a long time if they have to come by boat from New Zealand. We have a double oven that between the service company not being able to diagnose the problem, replacing the wrong parts, and then FP sending the wrong parts - it was OUT OF SERVICE FOR ALMOST 4 MONTHS! Their 800 line was pleasant enough but did nothing - did not follow up with us nor cared about the fact that we had a $3500 oven that did not work for months. Glitzy products - but BE VERY CAREFUL before you buy any Fisher Paykel products to see if they have service in your area.
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