Oreck Complaint - Oreck Warranty Parts Extortion
ATLANTA, GEORGIA -- I purchased an Oreck vacuum cleaner five years ago to use around the house. The vacuum cleaner comes with a 21-year warranty, but the warranty is invalid if you do not take it in for an annual "tune-up." Thus, even when the machine is working as it should I am required to take it in for "service." Though a slight inconvenience, I can deal with this condition; however, for the past two years, after the machine was "serviced" it no longer worked appropriately. I was told I would have to pay Oreck $60 dollars to replace parts, in order to make the vacuum work as it did prior to being "serviced." This is extortion, for if I do not take in to be serviced the warranty is invalidated. If I do continue to take it in for service, apparently they will break the machine and require me to pay just so I can have the vacuum cleaner returned to me in the same condition it was when I brought it in. At the current rate my Oreck vacuum will cost me a minimum of an additional $960 over the balance of the 21 year warranty just to keep the machine working as it should. Find another vacuum to purchase that won't cost you an arm and leg to maintain.