ZipZoomFly.com Complaint - ZipZoomFly i.e. "We-Have-Your-Money-Now-Go-Away"
NEWARK, CALIFORNIA -- On December 4th, 2004 I placed an order with zipzoomfly.com (formerly Googlegear.com) totaling $87.75 for Gigabyte GA7VT600-RZ Via KT600 Athlon(XP)/Duron SktA DDR ATX Motherboard w/Audio, and a Kworld VS-L883D Xpert DVD Maker PCI, order number Z2340556. These items had free 2nd day delivery via Fed Ex. I received the merchandise. When I opened the box the product on top was ok, however the item on the bottom was soaking wet along with the shipping peanuts. (Who wants a motherboard thats wet?!) So I contacted them for a return. At first they issued an RMA number, THEN emailed me back saying that its a FED EX problem and we would need to contact them! (keep in mind...the outer shipping box WAS NOT WET... which would lead me to believe it IS NOT a Fed Ex Problem) We contacted Fed Ex. The driver stopped and agreed with us that the package "outer" box was not wet. We then called AND emailed ZipZoomFly, and they told us they would contact Fed Ex...this was back the end of DECEMBER!!! Since then NONE of our calls get returned.
No matter what time of the day or night I call, thier Customer Service line is always "helping other customers" so all I can do is leave my name and number. (the number on thier site is a long distance call!)
This company does not stand behind thier products! You can place an order immediately, and they will accept your payment promptly...but then stand in line if you have a problem!
I want (1) an exchange for merchandise that is not water damaged IN A TIMELY FASHION and (2) a customer service department that won't ignore my phone calls! (Based on my experience this far....I'd just be thrilled with #1!!!)
I plan on letting everyone I know or anyone who will listen know about this horrible experience!