Nike Complaint - Shrinking shoe
NIKE No More!! Very poor product and service. I purchased a pair of tennis shoes for my 10 yr old son 10 months ago. He wore them for cross country team at school. Being at the fifth grade level, that means 1 mile. Small school, only had 4 meets and he didn't attend one. 95% of running was on grass. He had a few training runs, so wear was less that 15 miles. That was last September. They had been sitting around since then. He has outgrown them and I wanted to give them to a friend. I washed them, gentle cycle (with a pair of my NIKEs), mild detergent, dried briefly at low heat(still wet when I took them out). The thin bottom sole on just one shoe had separated at the heel. The shoe has visibly shrunk! I mean the the rubber and all! The thin black sole is longer than the shoe and the shoe is visibly shorter than the other shoe. It also has some pulling away around the toe. My NIKE shoes came out fine.
Now for the so called customer service. The online chat just puts you off to another #, which gives recordings. I finally reached a live person. However, she informed me that my shoes were 3 months past the 2 Yr manufacturing date cut off time. She said 2 yr is enough time to decide if there is a problem, even though I hadn't owned them that long. She said they don't recommend washing their shoes. Come on! If you wear them, they do get dirty (rain, mud, etc.). I have NIKE shoes that are 15 yrs past mfg. date, have hundreds of miles of wear and have been washed and dried many times, and are still in one piece. She said the agitation and the heat affected the materials. I don't see how swirling around in water with other cloth items could be worse than running in them. As for the heat, like I said, they were still wet. Isn't the material heated during manufacturing? She didn't know, she doesn't make them. Oh yeah, I forgot, she lives in the USA. They would not inspect them at all. Nothing they could do. Sorry! She suggested I take them back to the store and find out why they sold me a shoe that was over a year old, ha ha.
Be warned! If you still buy NIKE, check the tag in the shoe for the manufacture date. If it is close to 2 yrs, don't buy or go home and do as much as you can before your time is up and they fall apart.
I have worn NIKE for years with no problems. The quality of the manufacturing has gone down hill. Customer service isn't so hot either. As for me and my house, NIKE No More!!