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Patrick BMW, 700 East Golf Road, Schaumburg, IL 60173 Complaint - Worst Experience! Stay Away!

Review by sam_s112 on 2010-06-30
SCHAUMBURG, ILLINOIS -- Date : June 12, 2010
Location: Patrick BMW, 700 East Golf Road, Schaumburg, IL 60173

We were shopping for a used 2010 BMW and liked couple of cars.
We narrowed down to two dealerships one of the being the Patrick BMW dealership on 700 East Golf Road, Schaumburg, IL 60173

On Saturday June 12, 2010 we went to the first dealership and almost finalized the deal.

I called the Patrick BMW dealership and talked to the sales person Luca Lacovella to see if he could beat the price since they had cars with similar features and mileage,

This sales person, Luca Lacovella immediately said that he could beat the price by almost $2000. So we left the deal there and drove for an hour to reach Patrick BMW.

The sales person Luca Lacovella showed some cars on the screen and we selected the one we liked to test drive. On his computer screen it showed that the car had around 7900 miles but while we were test driving I noticed that the car had 11000+ miles.
That’s almost 40% higher miles when compared to what was shown on the screen! Outright lies! If you are not careful you will be tricked for sure!

When asked the price he said that he would stick to the price that he quoted on the phone and maybe lower a little for the extra miles on the car.
When we sat down to finish the deal, guess what, he increased the price by more than $2600 and said that he cannot go any lower. When I asked another senior sales person about the miles, he replied that the systems might not have been updated. Yeah right! These people think that they can just fool customers.

when I asked him, Luca Lacovella, why would he lie so outrageously and wasted our time if he could not go lower, he got extremely rude and THREATEND to call the Police.

His exact words, 'I will call the police if you are going to talk to me like that. This is my house, you are in my house!"

Is this is the way to treat a customer who wants to give you business of $40,000? And that too in today's economy? This is the most humiliating experience I have ever had in my life.

I never used any foul language when I confronted about his lies and that was his response. I talked to his boss but the response was cold and eyewash (namesake) sorry. They don’t care about customers, no matter who you are and don’t value your money or business.

I would never do business with Patrick BMW again and I strongly advise you not to.

The only things you can expect from this dealership are THREATS, LIES, DISRESPECT, HUMILATION, RUDE MANNERS, YELLING and INSULTS.

When we have such great customer service even for an item that is less than $5, is this the kind of service you expect when you are willing to spend thousands of your hard-earned dollars?

Don’t waste your time, you are better off taking your money and business elsewhere. It is a shame that these guys are dealers for luxury cars and yet don’t have an ounce of courtesy or common sense toward potential customers. I regret to having chose to do business with Patrick BMW.

I have complained to BBB and also to BW North America about the conduct and the threats so that no else go through the humiliation and insult.

You need not take my word, please look at the reviews from other people as well.
Comments:2 Replies - Latest reply on 2010-07-02
Posted by Alain on 2010-07-01:
Sounds like a mess. Did you go back to the first dealer?
Posted by sam_s112 on 2010-07-02:
I had no time, all my day was wasted at Patrick BMW since we went there by 1 PM and all the mess happened until 4 to 4:30 ish. The other dealer was like an hour away. I just called it a day. Patrick BMW ruined the whole weekend!

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