Orkin Complaint - Customer Beware of Policy Cancellation
ATLANTA, GEORGIA -- We had a Termite Policy with Orkin (written in 1974 for my husband's grandparents) taken over by my husband and I in 1991. Each year we would receive a bill for $35 to cover cost of continued policy...our service was thru the Gainesville Fl office. Several years ago that office closed and we stopped receiving bills. Each year we would have to track an Orkin office down to pay them. We tracked them to Leesburg, we tracked them to Ocala. Each time expecting to begin to receive regular bills again. Then, one year, I forgot to hunt them down! They cancelled our policy. They refuse to reinstate. Dishonorable company. I can only assume that the price of these policies has dramatically increased since 1974 and they didn't want to keep us at that old rate. For a few years we were able to hold on (by tracking them down to pay them). This year, I totally forgot and they refuse to make good on this. They have lost a customer for life. Consider this before contracting with them for a billable service.