Amana Company, L P Complaint - Worse than bad - Amana Refrigerator

Posted by Weedwhacked on 2010-06-30:

Is it still under warranty? If not, then you are going to be on your own.

Posted by Venice09 on 2010-06-30:

I have to agree with Weedwhacked on this one. If it's not under warranty and there hasn't been a recall, you're going to have to repair this on your own. However, it never hurts to ask the company if they're willing to help. Maybe the problem has something to do with the quality of your water.

Posted by Helpful on 2010-06-30:

I'd be rather surprised if it was the tubing as you state. I happen to currently own an Amana and enjoy it very much. The tubing is a clear plastic tubing and, if it were to break apart, as you're suggesting, you'd be having leaks.

I'm assuming you see this debris in a clear glass of water. If so, I'd suggest turning off the valve that goes to your refrigerator. Then disconnect this line from the frig. Finally, get a similar glass of water directly from this line before it enters the refrigerator. This will at least identify whether the source of the problem is within the frig or not.

You don't state whether you've replaced a filter lately or not. If not, do so. Even though you're somehow convinced it's not the filter, it could just as easily be.

Finally, if you've replaced the filter and know the source of the problem is within the refrigerator, you can purge water through the system until the debris cleans itself out.

If you're absolutely not willing to take any of theses steps on your own, definitely contact the retailer you purchased it through. Although Amana appliances, like most other appliances, come with a one year limited warranty, some retailers offer to extend these warranties up to five or ten years. Further, many retailers keep a record of the transaction so you don't have to. If you don't have an extended warranty through them, I bet they would still be happy to suggest a local service center to fix the problem for you.

Let us know what you decide. I'd be interested to hear the outcome.

Posted by nymark on 2010-07-01:

Thank you "Helpful". Weedwhacked and Vince09 - not so much.

We have had this refrigerator for 5-6 years and is not under warranty. After a year or so, we had some mechanical issues with the freezer draw... which I dealt with (i.e. I do not expect thinks to work perfectly). However, this is a potential health issue which may have affected my family and myself but may also be affecting others with the same problem but unaware. So for Amana to just pass me off to a service provider link - is unacceptable. I would expect them to at least want to understand my issue a bit better and ensure that it is not a health issue.

I am using a clear glass when I noticed it. The water line come directly off the line which goes to our kitchen sink. The water from the sink appear crystal clear. When I first notice it, I replaced the filter, which was only about 30 days old (and is a Maytag filter). That did not help… So I took the filter off (and screwed in the blue plastic cap - so the water works without a filter)…. I still find stuff in my water. I literally used my kids beach bucket and filled it with water a half dozen times - still stuff in my water.

I expect to see a leak shortly.

I plan to have the water tested to better understand the substance. I can't imagine replacing the tubing in my fridge with new tubing only to have to inspect my water each time I get a glass - as I have no faith in Amana

Posted by Helpful on 2010-07-02:

I'm glad I could help in some way nymark. Don't write off Amana just yet. Have you had a chance to try getting the water out of your line prior to it entering the refrigerator. You still have a variable between the turnoff valve and the refrigerator.