Lumber liquidators Complaint - Defective finish and no recourse
GREENSBORO, NORTH CAROLINA -- We ordered about $18,000 worth of the carbonized bamboo. The wood color and tones of the floor are gorgeous, however the finish on it is inferior to any wood floor we have ever seen. The finish looks like they missed a step in the process and it is very porous and rough. This being said there is no way to clean the floor and have it look nice. We have only used recommended products and tried everything but the floor looks awful. Everyday when I walk through my beautiful home it just makes me sick to see the floor and knowing that I can’t get it to look cleaned. I would never put this floor down in my home again. We have tried to work with lumber liquidators on this problem and they blame us for what we have used on the floor, yet there is plenty of floor under rugs and such that have had no product on them and they have the same inferior finish. We have yet to decide whether we should pursue legal action.
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