Carmax Complaint - Bait and Switch scheme
ORLANDO, FLORIDA -- Through an Internet search, I located a 2009 Acura MDX at the Orlando dealership. After a couple of E-mails, I drove over 100 miles roundtrip, to view the vehicle. At that time, I also obtained an appraisal on my 2002 Lexus LX470 for $13,000, with an agreement that when I returned with the 3rd row jumpseats in good condition, the amount would be increased to $15,200.
The following day, I returned with the jumpseats and to finalize the purchase of the Acura, along with the sale of my Lexus. However, through an attempted "Bait and Switch" scam, I was told that the $15,200 was never promised, even though I had it in writing. Being very angered, I took my car keys back and walked out of the dealership.
It should be noted that over the past forty-five years, I've bought and sold more vehicles than I care to recall, but I've never been treated in this manner. I'm a very dissatified consumer and will make every effort to forwarn future Carmax purchasers of these tactics.