Fedex Kinko's Office Complaint - Rude and Unhappy Sales Clerk
STOCKTON, CALIFORNIA -- June 30, 2010
Yesterday, I went to a Fedex Kinko's Office here in Stockton, California, Fedex Office 5125, to have some documents faxed.
This particular site has a very rude and unhappy sales clerk; the store was close to empty and there was only one customer besides me in front of her computer. The store was surprisingly too quiet and there was no greeting whatsoever....not even "May I help you?" from any of the 3 employees who all appeared stoic and detached from their surroundings!
My concern as a customer is this: After this sales clerk fed my documents into the fax machine, she did not bother to say anything and failed, as a courtesy to a customer, to let me know that there is some waiting time involved until transmission is verified. She proceeded to go back to her computer and did not bother to look at me or anywhere which made her appear like a robot.
After waiting for a few minutes, I asked, "Is there another cashier who can help me so I can pay what is due?" This sales clerk replied in a very stern and unfriendly tone, "There is a wait time and you can go somewhere else if you want to go!!"
Her bad behavior is completely unacceptable. Evidently, her personal issues should not be brought into the work place. She is young and this type of behavior may become unmanageable for her and will surely make a bad impact on her social life.
I suggest that the company puts in more effort, emphasis, and training of employees about the utmost importance of customer relations.
However, the store manager should be commended for exhibiting excellent customer relations. She re-faxed all 4 documents (was not done correctly by the sales clerk) and apologized for my unpleasant experience and promised to advise the sales clerk. The manager's demeanor should be mirrored by all your employees. Her facial expressions and mode of speaking reflected a satisfied and happy manager of Fedex Kinko's!
Remember this Equation: Customers = Revenues and Salaries