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Olympic Cottage Strathfield Sydney Complaint - Dodgy provider of accommodation in Sydney.

Review by bhavnag on 2010-07-01
SYDNEY NSW -- Stayz has one dodgy provider of accommodation in Sydney.

Olympic Cottage in Strathfield took our Credit Card number over the phone.

We did not sign an authority to debit the credit card. Nor did we do any booking in writing.

I told the owner that she could not debit the card. I would do a bank transfer if I wanted the September accommodation.

I did not do a bank transfer into her account as her accommodation is too expensive.

Stayz illegally debited 3 payments for accommodation we did not want.

This accommodation provider also has the cheek to charge 6% bank fees and 15% cancellation fee.

3 disputes have been lodged with our Bank to reverse the charges.

Reputable serviced apartment providers like Waldrof take the credit card details, but do not debit it, until 72 hours prior to arrival date. One can cancel the booking 72 hours plus prior to arrival date, without incurring any costs or charges.
Comments:1 Replies - Latest reply on 2010-07-01
Posted by Alain on 2010-07-01:
I'm not familiar with laws regarding this problem in Australia. I'd be interested in hearing how the bank handles the disputed charges. Give an update and let us know how it turns out!

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