United Airlines Complaint - Treat Me With Respect
CELEBRATION, FLORIDA -- I flew from Seattle to Washington then on to Orlando on June 29, 2010 in Business Class. I used 5,000 miles to upgrade from economy and now I regret it. Service was way below average. Why does one choose to pay for and want Business Class? Higher levels of service, attention to details, quality of meal, silverware, comfy chairs, "nicer" flight attendants. Whatever it is, it has to be SIGNIFICANTLY better - RIGHT? Well I am here to tell you that for my money I get a wider seat, period! That is what I have boiled it down too. A wider seat. Food was average; sure I didn't have to pay for the snack/salad but seriously, a salad with plastic-ware??? Staff was not attentive. They did not anticipate needs or wants but stayed tucked away in their hole for 15-20 minutes at a time. Yes I did sleep but when I was awake during the 45 minutes after take off and 45 minutes before landing (on the first leg) they hid. I have also been on several business classes where plastic cups have never appeared. As a matter of fact it was always glass and you were given various choices of beverages before take off. Not just juice or water in a plastic cup! On my Dulles to Orlando leg I wanted a beer. I was given three choices. I chose the Wheat Beer and I was told they did not load it. Really? And when she came back she gave me a Miller Beer, which was slightly cooler than room temperature and not even a beer I like. YUCK and not even the common courtesy to come back, apologize and ask me what other choice would I like. Here is a TIP - MAKE SURE YOU HAVE COLD BEER! At least that would be meeting expectations!!! On the Orlando leg I was also miffed that they only served chips or pretzels IN BUSINESS CLASS!!! I get it that it was a late night flight but some of us in BUSINESS CLASS are there, why? We have been in BUSINESS MEETINGS ALL DAY!!!!!! We are HUNGRY! And get this one... when they finally came out of their lair, minutes before landing and came by sweeping the place for trash, all she could muster up the will to do is point to my beer can, look away and WAITED for me to hand it to her. Well then I also waited for her to give me the common courtesy to look back at me and then I handed her the trash that was 4 inches away from her hand. Here is the bottom line - GET TO KNOW YOUR CUSTOMER and then UNDERSTAND THERE NEEDS AND WANTS. YOU get a big fat 3 on my scale from one to ten, because at least they didn't drop a drink on me like I saw happen a couple rows up.
Sadly disappointed from Seattle to Orlando, Fernando