Susquehanna Dodge Complaint - Don't buy from Suquehanna Dodge
WRIGHTSVILLE, PENNSYLVANIA -- On June 21,2010 I purchased a 2007 Dodge Nitro from Susquehanna Dodge in Wrightsville Pa. When I test drove the vehicle the ac did not work, so when I went to pick up the vehicle I asked if they had fixed the ac. I was told they filled the freon and if it still didn't work to bring it back and there was one more thing that they could do to fix it. So I left the dealership with my "new" car, the next day out of pure bad luck driving threw a construction zone I hit a piece of metal and got a flat tire. Little did I know what that would bring! I took my truck to a friend who is a certified Dodge tech, he fixed my tire and looked over my truck and found that The windshield wipers were torn and wouldn't even pass inspection, my tires were dry rotted and the front passenger side wheel was bent! So with all that my boyfriend called the dealership and they said to bring it in so they could see for themselves.
So the following week I did that and The service guy came out to look at it and told me the tires just had road wear! And that he won't do anything about them then said he would have the wheel fixed. And new wiper blades put on. So I left and called my boyfriend again telling him about the "road wear" on the tires needless to say he was not happy! So he called there and talked to the manager and the manager said he would check it out and get back to him. A few minutes later the owner of the dealership called him to tell him that the service guy has a bad way of wording things, but he looked at the tires and doesn't feel that they can help us!
So when I went to pick it I found out there was a recall on the wipers from Jan when the dealership had owned the vehicle and never fixed the recall and the ac was apparently a computer update! They also didn't update the inspection stickers, I was told the run them on a six month basis and I said well it is the sixth month! They did give me new inspection stickers. So I left there with no relief of my tires and a bent wheel. When I called back to see what they were gonna do about my wheel and I was told they weren't gonna do anything! So I paid $18,000 to have to now pay at least $1,000 to replace tires that are dry rotted! I would never recommend going to this dealership! There sales staff lack knowledge on there vehicles and there service staff doesn't want to fix things the way the should be fixed!