Kentucky Fried Chicken Informative - What you may not know
MISSOURI -- As I was reading some of the reviews posted here I was horrified! I can't speak for all KFC stores but I do know at my location we handle any complaint as quickly as possible. That being said I do have a couple of things I would like to set straight. Believe it or not KFC does not have an endless supply of every product on hand 24/7. For example, if you and the person behind you at the counter both order a 20 piece meal in extra crispy that's 40 pieces of chicken right? Simple enough, except..an extra crispy fryer will only hold 36 pieces and at our particular store we have on fryer for crispy, one for original (which by the way holds 48)and a strips/boneless fryer. We are also a duel store (KFC/LJS)and at many times of the week only one cook for both kitchens. On my shifts labour is very tricky. It's very typical for me to go in to open the store, don on a headset and help out our cooks when they get behind which is very easy to do...all the while trying to keep the lobby clean, the buffet stocked and orders packed. I can assure you I understand your frustration at having to wait but considering that many times (last night for example) I stay well after my time to go home (off the clock)to make sure YOUR family is fed while making MINE wait...maybe you could work up a little patience for us as well. Thanks for reading and I hope your next visit to KFC is more enjoyable than the last.