River Terrace Resort Gatlinburg TN Complaint - Lack of security
GATLINBURG, TENNESSEE -- Stayed here Memorial Day weekend. Expected it to be crowded but not taken over by bikers. Couldn't enter the parking area of our building because the bikers would not move their bikes or trailers. At night, they took over the entire parking area with chairs and drank and partied until the wee hours. When we called the Front Desk we were told that nothing could be done! We never saw any sign of security at all during our stay. We spoke with other guests that had the same experience as we did. There also was no maid service the second night and the room was flea infested.
I wrote to the General Manager without any response and then the CEO of the owner, Westgate Resorts, also no response. Guess that missed the classes on PR!