Hewlett-Packard Company Complaint - Horrible customer service
I called in because my wireless internet was not working. My computer is about two years old. The person told me I needed a new wireless card. I wasted $90 buying a new wireless card, put it into the computer and it solved nothing. I called to get some tech support and they told me now that I have to pay to get tech support. I understand not providing replacement parts for free after the warranty is expired but charging for tech support is pathetic and obnoxious from a billionaire corporation.
I then asked to simply return the part and was transferred 4 times and put on hold countless times. After wasting an hour of time I was able to return the part but my computer is still broken.
I followed these phone calls up with a couple of angry letters to their CEO and Board of Directors. The next day I received a phone call from another incompetent moron that told me they do offer free tech support online. I asked her how does that help me when that is the problem with my computer, I can't get online. She told me to go to a library or a internet cafe. I asked this moron how is that convenient? She told me it was just a suggestion. I told her it it is obvious HP doesn't care about it's customers and I will never but their products again. She told me that was fine. I am still wondering what was the point of the follow up call other than to confirm they have horrible customer service and could care less about return customers?????