Ashley Furniture Complaint - Don't buy your furniture there!
MADISON, TENNESSEE -- How do these people stay in business? You can't actually buy furniture at their stores. It must be ordered. OK, not so unusual. Others work that way also...the ones you should avoid.
OK. So you order it. Can I pick it up? No sir, we don't allow pickup. Ah, so they snare you into ordering so they can make money delivering everything. So they are not really a furniture sales company but a furniture hauling company. We bought a $250 chair and then have to pay $70 to get it. Sir, we aren't set up for pickup. Right.
You will receive delivery in 4 weeks. You've got to be kidding.
6 weeks later we call them. Where is our chair? Oh, it is in our local warehouse. (when do you think they might plan to have called us?) Well, can we have it? We can deliver it in 2 weeks. Why not tomorrow? It is already 2 weeks late. Our delivery trucks won't be in your area for 2 more weeks sir. At this point, we're very irate. If it is in your local warehouse, can I just come and pick it up. You can keep the $70 ripoff.
No sir. We are not set up for customer pickup.
STAY AWAY FROM THIS COMPANY. They are just taking and using your money for as long as possible before giving up their furniture. Obviously a cash/asset management ploy.