Complaint - Terrible company to deal with

Review by smartshopper279 on 2010-07-02
RIVERSIDE, CALIFORNIA -- I ordered 4 sets of deep pocket king size sheets. According to the check out page, all sets were in stock. When the order finally arrived, it was short 2 sets of sheets, the packing sheet order total had not been changed to show the 2 sheet sets I was shorted and nothing was written on the packing sheet to tell me where the 2 missing sets of sheets were etc.

I called their Customer Service Dept. and you cannot speak to a human, you must leave a message on an ans. machine type set up. Several days later someone did call, while I was not home but did not address the missing 2 sheet sets I told them about in the ans. machine phone message I had left with them. ( I had left complete & detailed info. so that my missing sheet sets could be researched) Again I called. Again, no human. Had to leave another message. I even e mailed the company's customer service dept at least 3 and maybe 4 times. Still no response. I checked their web site again and according to their "policy" page, they ALWAYS contact the customer if an item is backordered (which they said was "rare".) They said they e mailed or telephoned the customer etc. NOT TRUE !!! After more attempts to speak with a human at the customer service phone numer, I FINALLY got a foreign accent speaking man who told me the 2 missing sheet sets were on backorder !!! I told him to cancel the order. I verified that my credit card has not been charged for the 2 sheet sets that were on backorder.

In addition, the 2 sets of sheets that I did get were not the quality advertised. However with company coming the next day, I had to have something to put on the beds etc. so I had to keep the 2 sets I did get. I gave the sheets a very deserved negative review....twice....and none of the reviews were ever published on their web site !!! This makes me all the more suspicious of the glowing reviews that are shown for the products.

There are no circumstances under which I would recommend anyone doing business with this matter how good their prices seem. This was my first and last order with them !

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