Value City Furniture Complaint - Defective sofa and loveseat
ALTOONA, PENNSYLVANIA -- approximately 3 and half years ago, we purchased a sofa and love seat from value City Furniture, almost immediately, the fabric started to pill and had numerous little balls on it, we contacted them and a service tech was sent out, they concluded that it was normal wear and would only replace the sofa cushion covers, never mind that the whole couch looked the same. well we are now looking at a couch that has shredded fabric in places even where there is no stress and misshapen back cushions, broken springs, broken zippers, hole in the lining covering the springs and holes in the arms of the couch, in short the whole thing is garbage. I posted a complaint with their customer service and was very surprised when someone contacted me and wanted to send out a service person to photograph the damage. well he came and done his thing and 2 weeks went by with not even a word from them. I called them and was told that by the look of the picture that they think that it was done by pet scratching, obviously their tech saw our cat in the house and they decided to blame him, even though we just got him less than a year ago and this damage absolutely was not caused by him. I told him this and he said well that's what we think the pictures look like, he might as well called me a liar to my face. I asked about the broken springs and he said well if it was within the first year we may have fixed this, but not now 3 years later. Why did they even bother to send someone out when they knew full well that they weren't going to do anything about it, they just wasted my time and theirs. I will never buy anything there again and I will tell everyone that will listen about this. they say that word of mouth is the best advertisement and the words from my mouth will be telling everyone to stay away from Value City Furniture.