U-Haul Complaint - Dissatisfied
I reserved the 17 foot truck and vehicle trailer for the 27th day of June 2010 and I was told at that time my pick up location would be West Edmonton, which I requested being that is the area that I lived in and much more convenient in every way. When I received the call on the 26th they had told me that my truck was available at west location and I could pick it up after nine am the next morning. Upon arriving at the west location, it was really quite busy in the office which is understandable, but I waited in a line up for over 45 minutes only to be told that the reservation was NOT there and that I would have to go to the North side to pick up truck. I will have you know that I had to drive another 45 minutes out of my way to be able to pick up, and drive back that amount of time. This was a very big inconvenience to me as of the traffic in Edmonton for one and the COST of Fuel and extra kilometres that I had to put on the truck which would not be called for if the truck was in location that they told me it would have been. As well,, the reservation agent did not explain anything to me about having to pay for the truck in FULL before it left Edmonton. The only thing that was explained was that I needed 150.00 dollar deposit on said truck which I had with me. So that was the other things I had to deal with in order to pick up truck
which I believe should be explained to everyone in full detail upon reserving.
My biggest complaint is about the inconvenience and extra cost because of location pick up. thank you