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JoAnn.com Complaint - JoAnn.com has terrible customer service

Review by annakarin31 on 2010-07-02
JoAnn.com has terrible customer service, I ordered a fabric online that was supposed to arrive in 2-3 weeks. After 4 weeks I emailed them and never heard back. So I called them I talked to a person who was going to find out what was going on and get back to me, she never did. So I called again and said that I wanted to speak to a manager and the person insisted that she could help. She promised me that she would find out what was going on and let me know, guess what she never got back to me. I also told her that I wanted to be contacted by a manager, guess what- no called. So I called again and finally got to talk to a manager, she said that the fabric was cut and ready to be picked up, and said sorry for the trouble. Then a day later I get an email stating that the fabric is backordered and it will take another 2-3 weeks before I will get it. Guess what I don't have my fabric, and I don't have a refund. Guess what else- I will never shop there again.
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