AT&T Complaint - AT&T DSL is a huge disappointment
We have contracted for DSL 3.0 for several years and our internet has worked fine until very recently. It has gotten soooo sloooooow in the last week that my husband has spent at least 8 hours on the phone with various service techs trying to discover the problem. It was actually greatly improved after about the third conversation, but within hours was back at the slow as molasses speed. He has tried everything from unplugging all the phones and replugging, rebooting the computer, and finally was told that our lines wouldn't support the 3.0 version. They would have to downgrade us to 1.5. He checked after this conversation and it is actually a. 75 now. He threatened to cancel and service and was instantly transferred to the cancellation department. He finally demanded to speak with a supervisor who finally told him there was nothing else to be done and yes, they always transfer to cancellations if someone mentions the word "cancel". Where is the CUSTOMER SERVICE? I have been loyal to AT&T for 35 years, but am about to change to Comcast. It couldn't possibly be any worse! Another forum suggested that AT&T is overloaded and that blip your service to disconnect you periodically if you have been online for too long. My husband works at home in Mainframe Customer Support for a software company. He is ALWAYS online. I come home from work and am online in the evening. I have noticed the sporadic loss of connectivity. If it is true that they are overloaded, they should just step up and admit it and fix the problem instead of referring us to Saheeb with a script.