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JCV Trucking Complaint - The Worst TRUCKING AND MOVING SERVICE EVER

Review by experience with car moving on 2010-07-03
TUCSON -- JCV trucking not only failed in their delivery, but in customer service when we asked for the delivery of our car from the other side of the country to Arizona. It was first delayed by over two weeks, with no proof given of exactly why the delivery was late. They also never return phone calls or emails regarding questions about your delivery service.

But what was especially astounding is the lack to respect they have for their customers and their company. Do not expect to find class in this company- visit them in their Craycroft office and you are likely to find the most unprofessional mannerism ever encountered that includes skimpy clothing (e. g. torn jean shorts, unbuttoned shirts, dirty) and full-show of the entire upper body by the owner. He will also threaten to harm you, refuse to listen to explanations, refuse to shake hands, and also refuse to let you test drive your car before giving him the money, which must be in cash even though it is said that you can pay in other forms such as a money order. He will continue to be rude and exclaim that you, the customer is the one who is "rude", and use profanity- there is no customer service in JCV Trucking. Instead, you will run into impolite owners with zero class, lack to care to do business productively and efficiently, and lack of care for your products. It is as if you did not just hire them to do something for you- rather, it felt like you were giving them a big inconvenience as you pay almost a grand for the service.

They are not listed with the BBB for good reasons.

They will also blatantly violate contracts.

This is not the first time we have had to transport our car, and it is the first time that we have been left to not only get what we paid for, but also a behavior that is truly dehumanizing and poor.

Please be advice not to ever use this service or any related field with JCV Trucking.
Company Response on 03/22/2013:

As of today's date, I just reviewed this negative comment. I do know who this customer is and find his comments to an untruth and totally ludicrous. This customer was advised of this delay on numberous occasions, due to a truck break down. It was he that enter our office making stupid demands and calling our Company obscene names. We have always done our best to keep the customer informed of any delays or mishaps. We pride ourselves in the services we deliver. We have been in business for over 30 years and have never received such a review
Comments:1 Replies - Latest reply on 2010-07-04
Posted by Alain on 2010-07-04:
I noticed you mentioned contract violation. If this is the case, contact the Arizona Attorney Generals Office (Consumer Protection) via azag.gov/consumer (to file an online complaint) or call 520-628-6504 (Tucson), 620-542-5025 (Phoenix) or 800-352-8431.

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