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Office Depot Inc Complaint - Unprofessional behavior by company representatives - office supplies
office supplies - Complaint
PASADENA, TEXAS -- I purchased office supplies from Office Depot. Imagine that! My purchase was scanned through the register and I paid for my purchase with a bank card. My card was approved, my order was complete and I recived a cash register receipt. However, the employees said my card did not go through and I would have to have my purchase scanned again and use my bank card again. I questioned repeating this action because the first transaction was approved and had obviously gone through. I HAD A RECEIPT with approval numbers!! They assured me that the transaction had not gone through and that I would have to have my purchase completly done over including the use, again, of my bank card. Reluctantly, after a long discussion, I agreed to let them do the transaction over again. I was assured I would not be charged twice for the same items. As soon as I went home, I looked on my back account and I had been charged twice for the same purchase. The next morning, I went to the store with my receipts and asked the company representative to correct the problem. The company representative stated they could not correct the problem at the store level and the corporate office would have to take care of the problem. We called Office Depot everyday to follow up on this matter. They called us one time towards the end of the week to ask for my bank card number so they could credit our account. To make a long story a little shorter. The "store manager" and the "corporate manager" that I spoke to on the phone are one in the same. A week later Office Depot representatives were still telling me they had taken care of the matter and it was not their problem or fault but it was my bank's problem that we had not received a credit. I called my bank, a National bank, and there was no record of any contact from office depot. I was given a referrence number from the back and they said they would handle this matter. It is amazing that a business like "Office Depot" when asked whom they spoke to at the bank to credit my account or if they had a referrence number concerning this matter, answered NO I don't know the persons name at the bank I spoke to. I have NO information. I have been very surprised with the service I received and very disatified with the unprofessional behavior of the Office Depot representatives. By the way, the amount of my purchase was over $200.00 so this was not a small purchase.
Comments:
Posted by golddust on 2005-01-11:
QUICKLY!!! Call your credit card company and put a stop payment on that purchase until they get their act together. Explain what happened and asked them to either delete one of the charges or stop payment until Office Depot actually straightens out your account.
Posted by bestbestbuy on 2005-01-13:
If you had a reciept, you obvioulsy purchased it. That sounds shady.
Posted by bigjohn on 2005-01-19:
I can't agree with you more. They are expanding in the East..what a joke. They really should be closing Stores. They don't know how to satisfy Customers. There Stores are never busy, I don't know how they can stay around
Posted by titoM on 2005-05-22:
Sorry to hear about the problem. It's strange, I work at an Office Depot and I KNOW for a fact that they CAN easily reverse a transaction and get your money back into your account. But I suppose every company has it's black sheep stores. A sad but true point.
Posted by LeadCashier86 on 2006-12-17:
You had a poor cashier then. If a receipt prints out for your transaction, then the transaction is valid NO MATTER WHAT. I'm the lead cashier to an Office Depot myself, I may only be 20 years of age and only been in retail for 8 months, but I know enough of my job to know that when the receipt is printed, it's valid. In the event that it WAS charged to your card twice accidently, then all they would've had to do was do a return. By policy we have to "Take Care of the Customer", that's why when it comes to taking care of a serious customer issue, I tend to tell the other cashiers to bring it to me, because -I- know how to get it done right (I don't trust others but myself lol)
I sympathize with you on your experience in that store, you didn't need the frustration.
I sympathize with you on your experience in that store, you didn't need the frustration.
Posted by hobo1 on 2009-07-27:
I just cancel my office depot card.
I will never buy another product from them.
I will never buy another product from them.
Posted by ncoclub on 2011-01-27:
U-Haul is a master at double charging! The worst offenders are the ones based in a convience store. The employees are not trained..they will swipe your card before you actually rent, then again when you return the rental. Watch your bill!!
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