Office Depot Inc Complaint - Unprofessional Behavior by Company Representatives
PASADENA, TEXAS -- I purchased office supplies from Office Depot. Imagine that! My purchase was scanned through the register and I paid for my purchase with a bank card. My card was approved, my order was complete and I received a cash register receipt. However, the employees said my card did not go through and I would have to have my purchase scanned again and use my bank card again. I questioned repeating this action because the first transaction was approved and had obviously gone through. I HAD A RECEIPT with approval numbers!!
They assured me that the transaction had not gone through and that I would have to have my purchase completely done over including the use, again, of my bank card. Reluctantly, after a long discussion, I agreed to let them do the transaction over again. I was assured I would not be charged twice for the same items. As soon as I went home, I looked on my back account and I had been charged twice for the same purchase. The next morning, I went to the store with my receipts and asked the company representative to correct the problem. The company representative stated they could not correct the problem at the store level and the corporate office would have to take care of the problem. We called Office Depot everyday to follow up on this matter. They called us one time towards the end of the week to ask for my bank card number so they could credit our account. To make a long story a little shorter.
The "store manager" and the "corporate manager" that I spoke to on the phone are one in the same. A week later Office Depot representatives were still telling me they had taken care of the matter and it was not their problem or fault but it was my bank's problem that we had not received a credit. I called my bank, a National bank, and there was no record of any contact from office depot. I was given a reference number from the back and they said they would handle this matter. It is amazing that a business like "Office Depot" when asked whom they spoke to at the bank to credit my account or if they had a reference number concerning this matter, answered NO I don't know the persons name at the bank I spoke to. I have NO information. I have been very surprised with the service I received and very dissatisfied with the unprofessional behavior of the Office Depot representatives. By the way, the amount of my purchase was over $200.00 so this was not a small purchase.