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Advance Auto Parts Complaint - $50 Online Gift Card Fraud - Returned Merchandise Never Received (Store) Credit
Returned Merchandise Never Received (Store) Credit - Complaint
Ok, So I buy a bunch of stuff for my son's car in April 2010 online at ADVANCEAUTOPARTS. COM. In doing so, I qualify for a $50 online discount off my next online order in May. Without going into the hell I went to to get the parts, I apparently purchased the wrong style seat covers for my truck using the $50 discount. I returned them to the store I picked them up at (Instead of paying shipping costs, I ordered online then picked up in the nearest store.)The manager gladly took back the merchandise which was in excellent repackaged condition then told me the credit would be awarded via online purchase. ( i.e. "However you paid for this online, you will be credited...")
HERE'S WHERE THE PROBLEM STARTED>>> I WAS NEVER CREDITED THE COST!!!!!
HERE'S WHERE THE PROBLEM STARTED>>> I WAS NEVER CREDITED THE COST!!!!!
Comments:
Posted by biomajor on 2010-07-03:
When did you purchase the seat covers? In the original order in April, or the Gift Certificate order of May?
Posted by advanceautosucks on 2010-07-21:
NOT in the ORIGINAL ORDER----With the $50 Gift Card.
Posted by ScooterB on 2010-10-28:
Similar happened to me . . . same online offer, I spent two hundred dollars but I never got the $50 gift card, called, told that I would receive it in two to four weeks, didn't get it, called again and was then told because I paid online with my paypal account, which I use a different email address for than the newly opened Advance AP account, that this caused them not to recognize me as being eligible for that offer . . . even though I was getting AAP emails to BOTH accounts. I had since spent another $100 only to now be told this and that "sorry, nothing we can do for you but here's a $25 gift card for your troubles"
So there you go. Gave me 25% of what I was entitled. If I could have ripped out the clutch and other parts I bought and return them I would have! I used the $25 and said goodbye to Advance Auto Parts!
So there you go. Gave me 25% of what I was entitled. If I could have ripped out the clutch and other parts I bought and return them I would have! I used the $25 and said goodbye to Advance Auto Parts!
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