Days Inn Complaint - Days Inn Thompson Rd, Syracuse - Danger
SYRACUSE,, NEW YORK -- Prepaid for room from 6-11-10 thru 6-14-10. The room was the dirtiest I have ever seen along with mold and mildew. Will be reporting the to health department shortly. AC did not work properly. Raining one night came into lobby from outside and slipped across the floor, camera fell out of my shirt pocket. No mats, wet floor signs etc. Rarely saw anyone at the desk. Checked out the next morning and asked about camera. Was told needed to call housekeeping later in the day. Once I arrived home from my flight tried for several days to contact someone about camera. No one found the camera or else no answered the phone.
The best response is that I call Days Inn customer service and got this email back saying: "Thank you for contacting Days Inn Customer Care. We sincerely apologize that your expectations of Days Inn's high standards of guest service were not met. We appreciate the time you took to let us know where we need to improve.
The Days Inn chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customer's expectations. This is to advise you that Days Inn is solely the licensor of the Days Inn trademarks and service marks to independently owned and operated Days Inn guest lodging facilities and is not involved in the day-to-day operations or management of this facility. While Days Inn does not own, operate or control this facility, we will notify the owner/operator of this facility of your complaint and convey our expectation that the licensee take steps to address your concern. Please direct all further communication to the licensee below.
The licensee's contact information is as follows:
Dr Ajoy Roy
6609 Thompson Road
Syracuse, NJ 13206
Again, thank you for bringing your concerns to Days Inn's attention.
Shows you just how much Days Inn think of the people who stay in there hotels. Pass the buck to the owner, just as long as they get their money from owner it shows they do not care about anything else.
I will never stay at a Days Inn anywhere!!