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Dick's Sporting Goods, Inc. Compliment - Protection Plan - Footwear
Footwear - Compliment
FRISCO, TEXAS -- I purchased a footwear protection plan ($13.99) for a pair of Asics Gel Kayano 16, which cost $139.99. Three months later, I called the number provided on my contract, explained I am a runner and that my shoes have lost support. They emailed me a Fed Ex label, I sent in the shoes at no cost to me. I got a gift card within 2 weeks for the full purchase price of the shoes. No hassles!!
Comments:
Posted by Helpful on 2010-07-03:
Good for you! Good to hear such a positive experience.
Posted by LonnieHuff on 2011-03-12:
I bought some Brooks GTS 10's in October 2010. At the register I was told that I could replace the shoes up to three times in 12 months. I'm thinking that I'll run about 300 miles and go get new shoes. Ha Ha. Shame on me. The check out girl also told me to just bring them back and swap them for a new pair. Ha Ha Shame on me AGAIN.
Well I ran them until February and wore out the sole in two places. The sole is worn through and I'm now riding the cushion in two places about the size of a quarter.
Anyway, called the number in the pamphlet that I was given. A nice lady told me that they only cover torn eyelets, sole separation, and stiching or discoloration. Anything else would require me to contact Brooks. Soooo, sole separation means that the bottom comes apart from the upper NOT wearing the rubber off the bottom.
My shoes look obviously worn out on the bottom BUT Dick's got my $11.95 and no new shoes for me.
The night I called, I was on my way to Dicks and just wanted to double check before taking my shoes in. After the phone call, I took my three kids across the street to another sports chain (NOT DICKS) and spent almost $400 on three pair of ReeZigs. Dicks got my 11.95 but lost my $400 and I won't be back. You shouldn't go back either.
Well I ran them until February and wore out the sole in two places. The sole is worn through and I'm now riding the cushion in two places about the size of a quarter.
Anyway, called the number in the pamphlet that I was given. A nice lady told me that they only cover torn eyelets, sole separation, and stiching or discoloration. Anything else would require me to contact Brooks. Soooo, sole separation means that the bottom comes apart from the upper NOT wearing the rubber off the bottom.
My shoes look obviously worn out on the bottom BUT Dick's got my $11.95 and no new shoes for me.
The night I called, I was on my way to Dicks and just wanted to double check before taking my shoes in. After the phone call, I took my three kids across the street to another sports chain (NOT DICKS) and spent almost $400 on three pair of ReeZigs. Dicks got my 11.95 but lost my $400 and I won't be back. You shouldn't go back either.
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