Wal-Mart Complaint - Poor service and cart at my Local Wal-Mart eye care center
2545 IL RT 26 S, FREEPORT, ILLINOIS -- The eye Dr. is outsourced and rents the space in Wal-Mart, however, there are 3 other employees at the eye care center that are employed by Wal-Mart. Since I had lost my newest glasses while traveling I viewed it as an opportunity to try WalMart for new glasses. My initial eye exam was on 3/10/2010 at my local WalMart in Freeport, IL. It took 3 weeks for them to come in. One of the WalMart employed women assumed they weren't tight enough and so screwed the ear pieces as tight as they could go. I wore them for 2 weeks during which time my eyes continually watered and burned. I'm an avid reader and reading was uncomfortable. I had considered perhaps this was just an adjustment to the new lenses, but the discomfort was such that I returned them to Walmart.
I was given a second exam and told that there was a change in the right eye. That the watering was due to "something" in my eye, as though I could have had foreign matter in my eye and not know it; for two weeks? Secondly I was told I have beginning cataracts, which was news to me, but which also caused my reading problem.
My lost glasses were prescribed in October of 2009, there was no mention of cataracts at that time. In any case my concern about a vision change in only a couple of weeks let me back to Shopko, where I've always had excellent service and no problems.
Kathy at Walmart called me and told me that I could save money but asked which prescription to use. I'm not certain what happened to patient privacy but Kathy knew I have another eye exam at Shopko. The obvious thing to do was get new lenses following the last exam that I had done at Shopko. That Dr. also showed me and told me about the cataracts. They were just beginning and so far the eyes were compensating by spreading light throughout the back of the eye ball instead of the normal straight line. That it would be many years before I needed to worry about cataracts.
The second pair of glasses arrived at WalMart. Kathy said I also had a new pair of frames because the other ones were stripped. I'm assuming they were stripped when Kathy tightened them too much. I again felt something was wrong and took them to Shopko to be checked. The lens in the left eye were 10 degrees off where the bi focalis formed. I could not shut my right eye and read at all with my left. Letters were fuzzy and difficult to make out. I again returned them to WalMart and asked for my money back. I was told I would likely not get a refund because Walmarts prescription was not followed. Firstly, their eye Dr. could not give me a good prescription. Not only that, tried to make me feel that it was my fault that I was having problems. I am a single person on a fixed income and insurance no longer covers glasses. I got a new pair at Shopko with the presciption that Dr. gave me and have no problems at all.
Do not get glasses at Wal-Mart. I feel taken advantage of, and I'm out $325.00 for something I can't use.
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