Enterprise Rent-A-Car Complaint - So My Sunglasses Were Found Huh?
ALLENTOWN, PENNSYLVANIA -- We rented a 2010 Chrysler Town & Country van for a 1300 mile weekend round trip for a wedding in Indiana. First of all, when we picked up the vehicle it was dirty both inside and out. They said they did not have time to clean the vehicles because they are always on the road. Um, yeah, they had four of them on the lot....surely they could clean the one that was rented. Then, my son left a pair of sunglasses in the back side compartment. When we called them about the sunglasses, we were told they were found. Great! When my wife went to pick them up, she was presented with a cheap pair of drug store sunglasses. Then, the "manager" told her that they never said they found sunglasses in that van, only that they said they found sunglasses. When I called her back later, she started with this, "we're not responsible for items left in vehicles" baloney. I said, "true, but you already told me you DID find them!". So, I'll be complaining to my bank until Enterprise makes this right and gets the sunglasses back from the thief who took them! Hiding behind a "policy" to cover employee theft and management lies cannot be tolerated! If they want to call me, they have my number. The general manager was supposed ot call me two days ago.....hmmm.....haven't heard from him. Classy!