[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Kay Jewelers Forrestville Maryland Complaint - Kays Jeweler Store District Manager Rudeness & Unprofessional Behavior - Anniversary Ring
Anniversary Ring - Complaint
FORRESTVILLE MALL -- Kay Jewelers Store District Manager Rude & Unprofessional Behavior. Kay's Jewelers Store District Manager rudeness & unprofessional behavior. I was shopping with my children and browsing at Kay's Jewelers getting idea what to get for my 25th anniversary. Kay's Store District manager approach me and I said; just browsing then I stop to one display counter and the Kay's Jewelers store district manager followed me and showed me some rings. Then I tried it then the Kay's jeweler store district manager start telling me about Kay's store credit application then I said; no thank you not ready yet. Then she start talking about layaway. Then I continue to say; no thank you. Then I went to the birth stone counter; my daughter whose 9 years old over heard the Kay's jeweler district manager says quote; trifling (N). This comments is truly rude and unprofessional where my daughter can hear it. This very cruel and uncalled for? No need to make comments like this just because I am not buying but it doesn't mean I am not buying in the future. We black people been shopping for Kay's for years and the biggest supporter of Kay's and I do not understand why; make comments like this specially where my daughter can hear it? I thought we pass this kind of behavior and bigotry. This is not cool! This is 2010; no need to point out or speak out that kind of slurs comment. I truly feel disappointed with this Kay's jewelers district manager. I am sad; never again I will go there to buy or browse again. Just want to add; I am not a (N)I am black but not a (N) just to inform the Kay jewelers district manager. I am simply a decent human being who work for the government and not trifling (N) either. I can't believe that discrimination still exist. This Kay Jeweler store district manager is racist and have no sense to make such comments in the black neighborhood. What posses her to say that kind of slurs not knowing a child is listening.
This Kay Store District Manager need some training I mean a proper training very racist! Anyone or anytime; who says or make a comments through slurs is a racist no need to say that; just because your not buying trifling (N) is not something you says to people nowadays.
Anytime someone uses the N word is racist! No need to say that like the old saying says; if you have nothing great or good to say do not say it. Just an advice!
If anyone of you think racism & discrimination doesnt exist then that's fine but but my daughter is not lying and surely did not miss-understand it nor heard it wrong.
I heard it too my daughter just confirmed it! The Kay Jewelers Store District Manager was talking to another white person. No offense if your white but this is what happened. I am not saying all white is prejudise but some white are? I am not talking the whole white people but this particular Kay store district manager who has a bad rude attitude manner. That is the one I am talking about and I am complaining about.
I am not expecting all of you will agree; but this is my own experience that I am sharing. Just sad that my daughter heard it that's all.
I understand that the Kay Store District manager trying hard to sell me the ring and the store credit card; I also understand that she showed me a lot of rings; but I told her from the begining I am just getting an idea for my 25th anniversary right now; and not ready to purchase. The Kays Jewelers store District manager felt; I wasted her time that is why; she called me a trifling (N). To my readers; If you do not know the N word then do not make any comment if you do not know what does mean as that words still very demeaning and insulting to us black folks. If you do not understand how hurt I am hearing that slur then I apologize.
This kay store jewelers store district manager wasnt careful to voice out her slur comment; she should waited all of us leave the store before saying that kind of slurs and bigotry comment.
My complaint is that; the kay jeweler store district manager keep pushing me to get a kay store credit card then pushing me to get a layaway and not only that when I keep saying; no thank you she got so mad and upset and get an attitude. If this is not rudeness and unprofessional behavior what is?
I can't even look peacefully nor concentrate what I want by pushing me and continuing pushing me to put it in layaway not only that she never leave me alone just to enjoy looking at the case. She continue to follow me and keep giving me to fill up the store credit application then when I told her; no thank you she got upset.
Kays store district manager talking to another white lady then she told her without noticing I am also listening. My daughter is only 9 years old she doesnt need to hear it; like I said; if you have nothing great or good to say do not say it as you'le never know whose listening. I do not need all of you readers to agree but this is what happened and my own experience at Kays. The kay store district manager did not mention this slurs comment to her black employees but to her white lady friend or employee.
We as an adult we should be responsible of what we says and how we say it and most important we need to be very careful what to say when children are around us.
Thank you kindly.
This is a write up from http://www.measuredup.com/review/Sterling-Jeweler that this kind of behavior do exist.
Honestperson1 says: (1 year ago)
Working at Sterling Jewelers began as a good place to work. After about 1 week of employment my boss who was new to management began to bully me constantly, even went as far to tell their boss I was the problem after they found a letter address to human resources on their desk in a pad that I mistakenly left stating I wanted to be removed immediately only after a few weeks of employment. Never in my career have I had a problem with any of bosses. Every job I have ever had my bosses and I were friends and kept in contact when I left their organization. When I tried to approach my boss about problems and the behavior towards me they would get extremely upset then tell me it was me and EVERYONE knows, that was "SPOOKY" because I did NOT know a soul there. I kept to myself I was new in the position and the organization so I knew they were not telling me the truth. I thought I was living a straight NIGHTMARE and HAD gone to h.ll! I thought I was going to lose my mind working at STERLING JEWELERS. I knew I had a family to take care for this is why I continued to work there. I began going home to my family and friends stressed completely out, upset, and crying all the time and I mean daily. I was not sleeping at night at all and constantly complaining to everyone about my boss's behavior. The funny thing is upper management knew of the behavior before I was hired. I was told by team members my boss was SUPPOSE to change their behavior instructions given to them by upper management BEFORE I was hired. I could not understand why they would allow them to hire someone before they changed their behavior. This behavior was supported by their boss eventually it was evident. I was so stressed out I even went to seek help from a psychiatrist who told me my boss was a "BULLY BOSS" and get OUT of there. After awhile I was a nervous wreck it was wrote all over my face and everyone could see it. I did not know my head from a whole in the ground. I worked very hard for Sterling Jewelers receiving exceed expectation performance evaluations included describing me as being someone who demanded more work "WHO DEMANDS MORE WORK" My boss was a COMPLETE CONTROL FREAK!
My boss was allowed to disrespect us at any given time supported by their boss. When I finally could not take it any longer and went to HR who treated me as if I was the problem once her boss was involved but privately defended my concerns. The boss was allowed to stay employed with Sterling which means they supported my boss's poor decisions and behavior towards personnel. If I had been smart I should have left as the psychiatrist instructed and sued them in the very beginning. When my manager's boss found out I went to human resources he was very upset with me. He even in front of human resources threaten to fire (in so many words) me if I did not accept the situation the way it was. I was very devastated that I had come to work for an organization as Sterling Jewelers. I will never worked for them again. I am seriously considering suing the h.ll out of them for mental stress and discrimination. Example of my boss's behvior - One of my punishments was to give me work completely over my head outside of what I was hired and know how to do. I did not mind challenges but ensure you do not set someone up to "Fail". HR instructed my boss not to give me that kind of work anymore then explained to me my boss was trying to challenge me which was complete "HOG WASH"! You know if my boss was right in giving me that work they would NOT have told them NOT to give it to me. Working there was like a BAD DREAM!! There is NO structure, NO rules, and NO regulations and if there is they are ONLY meant to be followed by non management personnel.
Over all read all Sterling Company complaint in 50 states.
This Kay Store District Manager need some training I mean a proper training very racist! Anyone or anytime; who says or make a comments through slurs is a racist no need to say that; just because your not buying trifling (N) is not something you says to people nowadays.
Anytime someone uses the N word is racist! No need to say that like the old saying says; if you have nothing great or good to say do not say it. Just an advice!
If anyone of you think racism & discrimination doesnt exist then that's fine but but my daughter is not lying and surely did not miss-understand it nor heard it wrong.
I heard it too my daughter just confirmed it! The Kay Jewelers Store District Manager was talking to another white person. No offense if your white but this is what happened. I am not saying all white is prejudise but some white are? I am not talking the whole white people but this particular Kay store district manager who has a bad rude attitude manner. That is the one I am talking about and I am complaining about.
I am not expecting all of you will agree; but this is my own experience that I am sharing. Just sad that my daughter heard it that's all.
I understand that the Kay Store District manager trying hard to sell me the ring and the store credit card; I also understand that she showed me a lot of rings; but I told her from the begining I am just getting an idea for my 25th anniversary right now; and not ready to purchase. The Kays Jewelers store District manager felt; I wasted her time that is why; she called me a trifling (N). To my readers; If you do not know the N word then do not make any comment if you do not know what does mean as that words still very demeaning and insulting to us black folks. If you do not understand how hurt I am hearing that slur then I apologize.
This kay store jewelers store district manager wasnt careful to voice out her slur comment; she should waited all of us leave the store before saying that kind of slurs and bigotry comment.
My complaint is that; the kay jeweler store district manager keep pushing me to get a kay store credit card then pushing me to get a layaway and not only that when I keep saying; no thank you she got so mad and upset and get an attitude. If this is not rudeness and unprofessional behavior what is?
I can't even look peacefully nor concentrate what I want by pushing me and continuing pushing me to put it in layaway not only that she never leave me alone just to enjoy looking at the case. She continue to follow me and keep giving me to fill up the store credit application then when I told her; no thank you she got upset.
Kays store district manager talking to another white lady then she told her without noticing I am also listening. My daughter is only 9 years old she doesnt need to hear it; like I said; if you have nothing great or good to say do not say it as you'le never know whose listening. I do not need all of you readers to agree but this is what happened and my own experience at Kays. The kay store district manager did not mention this slurs comment to her black employees but to her white lady friend or employee.
We as an adult we should be responsible of what we says and how we say it and most important we need to be very careful what to say when children are around us.
Thank you kindly.
This is a write up from http://www.measuredup.com/review/Sterling-Jeweler that this kind of behavior do exist.
Honestperson1 says: (1 year ago)
Working at Sterling Jewelers began as a good place to work. After about 1 week of employment my boss who was new to management began to bully me constantly, even went as far to tell their boss I was the problem after they found a letter address to human resources on their desk in a pad that I mistakenly left stating I wanted to be removed immediately only after a few weeks of employment. Never in my career have I had a problem with any of bosses. Every job I have ever had my bosses and I were friends and kept in contact when I left their organization. When I tried to approach my boss about problems and the behavior towards me they would get extremely upset then tell me it was me and EVERYONE knows, that was "SPOOKY" because I did NOT know a soul there. I kept to myself I was new in the position and the organization so I knew they were not telling me the truth. I thought I was living a straight NIGHTMARE and HAD gone to h.ll! I thought I was going to lose my mind working at STERLING JEWELERS. I knew I had a family to take care for this is why I continued to work there. I began going home to my family and friends stressed completely out, upset, and crying all the time and I mean daily. I was not sleeping at night at all and constantly complaining to everyone about my boss's behavior. The funny thing is upper management knew of the behavior before I was hired. I was told by team members my boss was SUPPOSE to change their behavior instructions given to them by upper management BEFORE I was hired. I could not understand why they would allow them to hire someone before they changed their behavior. This behavior was supported by their boss eventually it was evident. I was so stressed out I even went to seek help from a psychiatrist who told me my boss was a "BULLY BOSS" and get OUT of there. After awhile I was a nervous wreck it was wrote all over my face and everyone could see it. I did not know my head from a whole in the ground. I worked very hard for Sterling Jewelers receiving exceed expectation performance evaluations included describing me as being someone who demanded more work "WHO DEMANDS MORE WORK" My boss was a COMPLETE CONTROL FREAK!
My boss was allowed to disrespect us at any given time supported by their boss. When I finally could not take it any longer and went to HR who treated me as if I was the problem once her boss was involved but privately defended my concerns. The boss was allowed to stay employed with Sterling which means they supported my boss's poor decisions and behavior towards personnel. If I had been smart I should have left as the psychiatrist instructed and sued them in the very beginning. When my manager's boss found out I went to human resources he was very upset with me. He even in front of human resources threaten to fire (in so many words) me if I did not accept the situation the way it was. I was very devastated that I had come to work for an organization as Sterling Jewelers. I will never worked for them again. I am seriously considering suing the h.ll out of them for mental stress and discrimination. Example of my boss's behvior - One of my punishments was to give me work completely over my head outside of what I was hired and know how to do. I did not mind challenges but ensure you do not set someone up to "Fail". HR instructed my boss not to give me that kind of work anymore then explained to me my boss was trying to challenge me which was complete "HOG WASH"! You know if my boss was right in giving me that work they would NOT have told them NOT to give it to me. Working there was like a BAD DREAM!! There is NO structure, NO rules, and NO regulations and if there is they are ONLY meant to be followed by non management personnel.
Over all read all Sterling Company complaint in 50 states.
Comments:
Posted by Alain on 2010-07-04:
If it was a racist comment then it would be uncalled for. However, are you sure it had anything to do with race? It may not have been at all meant that way. Regardless, you may want to go to another jeweler since you want to trust the people you're dealing with when it comes to something as important as a 25th Anniversary Ring. By the way, Happy Anniversary!
Posted by sipsipnapandakunanongbuntis on 2010-07-04:
Well; slurs like trifling (N) for me is a racist. What else do you call for it; no need to say trifling (N) like the old saying says; if you have nothing good to say do not say it. (N word) for me is a racist!
Posted by yoke on 2010-07-04:
Since you did not hear it yourself it is possible that your daughter misunderstood what was said.
Posted by Alain on 2010-07-04:
I didn't catch the (N) in your review. It makes a difference. Sorry. Still, I think the best solution is go someplace else. There's competition in your area. They'll be happy for your business.
Posted by Alain on 2010-07-04:
You can also give Kay's customer service a call about this at 800-527-8029.
Posted by jktshff1 on 2010-07-04:
Good review.
Posted by CaptainSpaulding on 2010-07-04:
I seriously doubt that in this day and age, a district manager for a nationwide jewelry store chain would call a customer the "N-word". It seems to me that some people choose play the race card when they have a complaint without any merit.
Posted by Venice09 on 2010-07-04:
Alain, the N was not originally in the review. I think there were question marks in its place.
CaptainSpaulding, I don't think the OP actually had a complaint until the manager made the comment. If I understand this correctly, the comment is the only complaint.
CaptainSpaulding, I don't think the OP actually had a complaint until the manager made the comment. If I understand this correctly, the comment is the only complaint.
Posted by CaptainSpaulding on 2010-07-04:
I'm sorry Venice09, but I have some doubts about the OP's story.
Come on now... do you really believe that a person who has attained the position of District Manager with Kay Jewelers would ever call a customer the "N-word"? The place where this incident allegedly took place was at a shopping mall in Maryland on the outskirts of Washington, D.C., not in the backwoods of Jim Crow-era Mississippi!
Come on now... do you really believe that a person who has attained the position of District Manager with Kay Jewelers would ever call a customer the "N-word"? The place where this incident allegedly took place was at a shopping mall in Maryland on the outskirts of Washington, D.C., not in the backwoods of Jim Crow-era Mississippi!
Posted by yoke on 2010-07-04:
I would love to know the other side of the story. From the sound of this the OP was not all that pleasant either.
I hate when the race card is brought up when someone does not get it there way.
I hate when the race card is brought up when someone does not get it there way.
Posted by Venice09 on 2010-07-04:
Truthfully, I'm never sure what to believe when I read reviews like this. But I also believe that anything is possible. There are some pretty ignorant people out there, and some are even district managers of large companies. I'll admit that this review does not have me completely convinced but without having been there, who am I to say?
The OP didn't seem to be having a problem in the store prior to the comment, so it's not like she just threw it in to support another complaint. But as I said, there's just no way of knowing what actually happened without having been there.
The OP didn't seem to be having a problem in the store prior to the comment, so it's not like she just threw it in to support another complaint. But as I said, there's just no way of knowing what actually happened without having been there.
Posted by raven2010 on 2010-07-04:
I am amused by the Op calling the manager a "moron". Seems name-calling is OK when she does it, regardless of what a nine-year-old may or may not have heard.
Posted by yoke on 2010-07-04:
Raven, that is why I wonder what really happened. The OP is fast to name call.
Posted by shayen on 2010-07-04:
I think the only way anyone will ever know for sure if this customer was called the "N" word is if the employee the manager was talking to confirmed it. IF the word was used and made in reference to the customer, then that is horrible, uncalled for and certainly inappropriate. I agree with the letter writer that racism does exist and is a terrible, terrible thing. I use to live in an all black neighborhood (I am white) and it was very common to find racial slurs spray-painted on the sidewalks out front, hate-filled letters left on my car, etc. Bottom line: the nine year old may have misunderstood. I have a 10 year old, so I know from experience how they can misunderstand things. Its not fair, and some would say racist on your part, to just assume that yeah, the manager must have said it because she is, after all, white. Basically, the only thing you can do is take your business elsewhere and speak with Corporate and ask them to investigate.
Posted by pandakbuntispangongilong on 2010-07-13:
Sterling Jewelers Inc., the largest U.S. specialty retail jeweler, has been sued by the U.S. Equal Employment Opportunity Commission for allegedly “discriminating against a large class of female employees at stores nationwide.” It contends “thousands of women nationwide” are affected. The EEOC enforces federal laws prohibiting employment discrimination.
Sterling, in a statement to JCK, said it had investigated the allegations when they first arose, but couldn’t substantiate them, and “we do not believe these charges are valid.” It noted the majority of its store managers and employees are women.
"We take the allegations raised in this lawsuit very seriously,” said David A. Bouffard, Sterling Jewelers vice president, media relations. “We are confident these charges don’t reflect the culture of this company. Fairness, opportunity, integrity and respect are core values at Sterling.” He said the company will “defend ourselves vigorously against whatever legal action arises.”
The civil action was filed Sept. 24 in U.S. District Court in Buffalo, N.Y.
In it, the EEOC alleges Sterling “pays its female retail sales employees less than male employees performing equal work, and denies female employees promotional opportunities for which they are qualified.” It does this, the suit claims, “by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees” equal pay and promotion opportunities.
The EEOC said it filed its lawsuit after allegedly failing to reach a voluntary settlement with Sterling. It is seeking “monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training about anti-discrimination laws, posting of notices at the worksite, and other injunctive relief.”
Sterling, headquartered in Akron, Ohio, (pictured) operates 1,414 stores in the U.S., trading as “Kay Jewelers,” “Jared the Galleria of Jewelry,” and several regional names. It has more than 19,000 employees. Sterling is the U.S. division of Signet Jewelers Ltd., the world’s largest specialty retail jeweler in the world, which is moving its headquarters from London to Bermuda, and its stock listing from London to the New York Stock Exchange.Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores.
The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions “with malice or reckless indifference.”
Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that “every male except one earned more—$2, $3 and up to $4 an hour more—than any of the females,” she told the St. Petersburg Times.
“Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience,” Soot-Coons said.
An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “verified systemic pay and promotion discrimination across the entire company.” Sterling gives local managers broad discretion, resulting in “excessively subjective” pay, the EEOC said.
David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, “We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company.” He pointed out that most of Sterling’s store managers and employees are female.
OvertimeLaborLaw
Get Overtime La
Sterling, in a statement to JCK, said it had investigated the allegations when they first arose, but couldn’t substantiate them, and “we do not believe these charges are valid.” It noted the majority of its store managers and employees are women.
"We take the allegations raised in this lawsuit very seriously,” said David A. Bouffard, Sterling Jewelers vice president, media relations. “We are confident these charges don’t reflect the culture of this company. Fairness, opportunity, integrity and respect are core values at Sterling.” He said the company will “defend ourselves vigorously against whatever legal action arises.”
The civil action was filed Sept. 24 in U.S. District Court in Buffalo, N.Y.
In it, the EEOC alleges Sterling “pays its female retail sales employees less than male employees performing equal work, and denies female employees promotional opportunities for which they are qualified.” It does this, the suit claims, “by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees” equal pay and promotion opportunities.
The EEOC said it filed its lawsuit after allegedly failing to reach a voluntary settlement with Sterling. It is seeking “monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training about anti-discrimination laws, posting of notices at the worksite, and other injunctive relief.”
Sterling, headquartered in Akron, Ohio, (pictured) operates 1,414 stores in the U.S., trading as “Kay Jewelers,” “Jared the Galleria of Jewelry,” and several regional names. It has more than 19,000 employees. Sterling is the U.S. division of Signet Jewelers Ltd., the world’s largest specialty retail jeweler in the world, which is moving its headquarters from London to Bermuda, and its stock listing from London to the New York Stock Exchange.Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores.
The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions “with malice or reckless indifference.”
Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that “every male except one earned more—$2, $3 and up to $4 an hour more—than any of the females,” she told the St. Petersburg Times.
“Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience,” Soot-Coons said.
An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “verified systemic pay and promotion discrimination across the entire company.” Sterling gives local managers broad discretion, resulting in “excessively subjective” pay, the EEOC said.
David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, “We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company.” He pointed out that most of Sterling’s store managers and employees are female.
OvertimeLaborLaw
Get Overtime La
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!