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Office Depot Inc Complaint - Deals Too Good to be True - Office Depot Cancels Order without Good Explanation - AA Brand Copy/Printer Paper
AA Brand Copy/Printer Paper - Complaint
RALEIGH, NORTH CAROLINA -- I bought 2 small cases of paper (5 reams per case) with a coupon code online and had selected to pick it up in store. The paper was on sale and so the coupon code made it a very good deal. When I went to pick up the order in store, I was told that the manager had cancelled the order. I received no email (and still haven't days later) saying the order was cancelled. I was offered to buy it at the sale price, which wouldn't really make it worth buying as other office supply stores had comparable or better deals. I was also struck by the way the situation was handled when I went to the store. The man behind the counter at the Orders/Pickup area looked at the order and then called somebody (presumably a manager) and then walked to the middle of the store without explanation. He was looking at someone in the back of the store, nodding as if getting instructions (he was wearing a bluetooth headset) and then walked back over to me to tell me my order was cancelled because I couldn't use the coupon code. I left the store without pursuing it further as I didn't detect that there was much effort at customer satisfaction at this store.
My thoughts are that if an order processes online with a coupon code, it should be honored. If you spend your time going into a store to have a manager arbitrarily cancel an order, I don't feel like it is worthwhile to have a business relationship with that store, and possibly that company, anymore. Being a manager of a company, I buy a lot of office supplies and obviously get excited to get a good deal on something now and then. Getting excited about a deal makes me want to shop at the same store again and again to see what other deals I might run into, while also buying things at normal price. I really do wonder what a company, or store manager, is thinking in creating such a rift with a customer as to just cancel an order and not even bother to try to smooth out the reason why. I will never shop at that store again as there are way to many other office supply stores that have policies that are more geared to my liking.
My thoughts are that if an order processes online with a coupon code, it should be honored. If you spend your time going into a store to have a manager arbitrarily cancel an order, I don't feel like it is worthwhile to have a business relationship with that store, and possibly that company, anymore. Being a manager of a company, I buy a lot of office supplies and obviously get excited to get a good deal on something now and then. Getting excited about a deal makes me want to shop at the same store again and again to see what other deals I might run into, while also buying things at normal price. I really do wonder what a company, or store manager, is thinking in creating such a rift with a customer as to just cancel an order and not even bother to try to smooth out the reason why. I will never shop at that store again as there are way to many other office supply stores that have policies that are more geared to my liking.
Comments:
Posted by raven2010 on 2010-07-04:
That happened to me several times with Office Depot. It seems whenever they have the really good deals, stock runs out SUPER fast.
Now, when I place orders on those deals, I automatically ASSUME they will get cancelled. That way, I am pleasantly surprised if the item(s) shows up.
Now, when I place orders on those deals, I automatically ASSUME they will get cancelled. That way, I am pleasantly surprised if the item(s) shows up.
Posted by MaggieMcT on 2010-07-04:
I would have insisted on being told WHY I couldn't use the coupon code.
Posted by raven2010 on 2010-07-04:
usually, on those great deals, there is a disclaimer saying you cannot apply additional credits, coupons, reward points, etc.
Posted by MaggieMcT on 2010-07-04:
Yes, but if you're ordering online, it wouldn't take an invalid coupon. (I'm talking in general, I've never ordered online from Office Depot).
Posted by raven2010 on 2010-07-04:
It can, and, will, maggie. office depot, IMHO, is KNOWN for inept web sophistication. many times, i have ordered, combined coupon.offers, only to get an email telling me I cannot do so.
this is, of course, not including offers that have a zillion disclaimers.
this is, of course, not including offers that have a zillion disclaimers.
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