Princess Complaint - Missed opportunity
NEW YORK, NEW YORK -- The pinnacle of our 50th anniversary cruise/tour was supposed to be the Kantshna Experience. Here's our experience.
This complaint is in reference to a cruise/tour taken on May 31,2010 from Vancouver, B. C. (booking # 2KWP3L) on the Island Princess which included a 7-day land portion from Whittier to Copper River to Denali, Mt Mckinley and finally Anchorage. Several optional tours at different destinations were also booked in early March of this year.
One of these was Kantishna Experience at Denali for June 10th. As a photographer this was possibly an opportunity of a lifetime. Although our tour was paid and confirmed on March 12th we received a note on June 9th stating that this tour had been canceled and instead you booked us on the Tundra Wilderness tour. No valid reasons for this switch have ever been forthcoming. In all likelihood I may never travel to Alaska again and have missed my window of opportunity and severely tempered our 50th wedding anniversary celebration. In preparation for this tour I initially booked with the Park Service prior to March 12th to be sure of its availability. Subsequently I was assured by your agents that it could be included through Princess and was persuaded to cancel my Park Service reservations (4 persons). The fees to Princess were paid up front and the Kantishna Experience was supposedly guaranteed. Your $25/person apology amount (good on Princess only) was an insult.
To further exacerbate things the Tundra Wilderness tour was rushed at the request of two persons who had another tour scheduled at 1:30pm. This was grossly unfair to the other 49 passengers on this tour. There was very little stopping for photo ops as advertised. I’m sure you must have had numerous complaints about this as well. They were all justified.
My second complaint is with your computer registration system. I spent considerable time and effort pre-registering our credit cards as suggested to speed up the embarkation process for the four persons in my party. I was very rudely informed at embarkation that this credit approval had to be done again. Apparently what gets entered in your computer stays there and not disseminated to the proper places.
At McKinley lodge we found the grille inexplicably closed until 2pm. Since our bus for Anchorage departed at 2pm that left only the main dining room to find a meal and it didn’t open until noon. Fortunately they were kind enough to seat us early and we were able to eat comfortably before leaving at 2pm. There were others not quite so lucky I’m afraid.
Traveling with Princess again is not in our plans.
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