Frigidaire Complaint - Bad Customer Service... They Lie
AUGUSTA, GEORGIA -- Ok. I made a mistake and put foil on the bottom of oven (element is hidden) and it melted...I read the manual and found where it said not to do it. So, my fault. Fine. I cleaned the oven as much as I could and by doing so, took the coating off the oven racks so now pizza sticks to them. So, I called customer care and they told me to coat them with oil and put in oven and season them. I did as they told me to and it caught fire. I called them back, and asked the same question, and was told to do the same. I then told them that is what I was told last time and my oven caught on fire. They then denied that they told me to do it and then said they had no record of my call. They will not have a repair center come out to clean my oven because it is not broken. Even though, I bought the 2 year extended warranty. I even gave them a case number for both calls. They deny it exist. I will never, EVER buy from them again. EVER! They won't even sell me new racks. And they should have a LARGE warning about using foil in the oven. I wish we could buy and have America back. And all this happened on the 4th of July, my entire family had to leave the house and go out in the heat until the house was clear from smoke.
I called back to have get a service call, and they would not even give me the phone #'s of the companies that service my area. They said my oven was not under warranty, even thought I bought it in February 2010. And why would I have to call to make a service repair. Don't they do that?