Toyota Motor Corporation Complaint - Service nightmare - Toyota Prius Service
MT KISCO -- Toyota North in Mt Kisco Ny are not only rude they are incompetent. I had a new short block needed on my engine (that I agree was totally my falt) however, they were so rude, nasty and judgmental I was horrified. The repairs came to 7,400 dollars (which I accepted) but the service was horrible. And I was old numerous in the nastiest tone that is what happens when you abuse your car. Then six different days they said my car would be ready and failed to mention the parts didn't come in until The female service person told me. I needed 2 rental cars since I kept thinking my car was ready. Then after 2 weeks with my car I was told it would be ready the next day and got a call that day that my transmission didn't and it would cost another 1,500 and take another week and he could care less about my ordeal with having no car for 3 weeks. Then finally after another week and repair that cost more then the car was worth I finally got my car back running. And of course they couldn't even wash it. Then, that night when it got dark, I realized I couldn't see anything. None of my front headlight and only and only 1 rear light worked. I almost got killed with mu 4 year old in the back seat. I went to Toyota fuming, which was the first time I lost control or even got an attitude. I told John Hunt after 7,400 and rude service you almost kill me and my son with no light. He told me to calm down and that he doesn't have to do anything and the lights are probable out because I didn't take care of my car and it was in such as horrible state when it came in with 4 bald tires. I told him my lawyer husband was researching how to drag this through court just to make your dealership pay and John Hunt said " I will welcome a lawsuit from you". I was horrified not only is it statistically impossible for all the lights to go out at 1 time because they worked the night before I brought the are in but also they couldn't check the lights after $7,400 and 3 weeks. They are suppose to check the lights if you get an oil change. At this point I would be willing to pay another 7,400 dollars to erase this experience from my memory. I will definitely serious research a dealerships reputation before ever buying a car because after asking around I find out this place is one of the worst for customer service even the Hertz guy was jagged from the service treatment. I will make it my personal mission to bad mouth Toyota and this place.