Guilford Fence Works Complaint - I Can"t Get No Satisfaction
NORTH BRANFORD, CONNECTICUT -- Guilford, Ct 06437
May 14th 2009 I met with a rep/owner of GFW. I wanted a 6ft wood tongue/groove fence installed to match an existing fence on the property. The representative told me they had a similar/better fence. It had no front back side; was the same on both sides. After getting another estimate from our previous company we went with GFW. Our neighbor had a PVC fence installed by them and recommended them, stating they were personable and dependable. I sent GFC a deposit and did not here from them; someone had forgotten to schedule my installation. Finally my fence was installed July 7th 2009. About 2wks later we began noticing gaps in the fence boards. One very bad. It took several phone calls to get someone to come look at the fence. I was then told "well wood does this". He took a few pictures and said he would discuss it with his brother/owner. Never heard from them. Other calls placed more lip service no action. This spring I finally was able to speak to the brother on the phone. He assured me he would look into it. No return call or service. My fence has continued to have more and progressive gaps and now 1 post is twisted. My other wood fence, now about 12 years old has never had these issues. Guess I should have gone with them. I spent a lot of money on this new fence and am very upset that I am being ignored by Guilford Fence works which by the way, is not even located in Guilford!