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Maggiore / National Car Rentals Rome Complaint - Italy Car Rental Horror Story

Review by flowerauction on 2010-07-05
ROME AIRPORT FIUMANCINO APORT -- Beware of Maggiore car rentals in Rome.

I had a confirmed booking with them but this is what happened.

We arrived Friday 3rd July at the car rental counter and pulled a service number.

There were 30 people infront of my number, so I got a little worried, but thought maybe they would fly through them.

No such luck. Only 2 staff on it took us 2.5 hours to get our number called.

When we go to the desk the guy says "sorry but we don't have any Car of your booking type left. (we booked a station wagon)

All I can offer you Is a fiat panda (size of a hatch back).

I had to hire 2 cars instead of 1 at a greater cost of €100 more.

When I asked why they had accepted my booking but could not deliver he said "it's our company we don't stop selling on the net.

I asked why they didn't have more staff on and he said " we are having this problem so there is no point for us to have more cost!

I have never been treated so poorly in my entire life by a car company anywhere else on earth!

So, beware Maggiore.

I spoke to 3 other families and they were all in the same boat!

Nick- Australia
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