OOKISA Complaint - Rip off - hair thickening shampoo and conditioner

Review by mommy2-3boys on 2010-07-05
ONTARIO, CALIFORNIA -- I decided to try a 30 day trial period for the product, and I must say it works great. However, I didn't feel it was worth $69.95 so I called the company to cancel my subscription and of course they talked me into keeping the product, but at a lower price of $39.95. I accepted the product for the price of $39.95 bi monthly. The first time they billed me, low and behold, they charged me $69.95. I didn't freight, I figured it was an honest mistake and the company would make it right. Spoke to Customer service and they told me they would refund me $34 dollars within 7-10 business days. I waited the 10 business days and still no refund. I called back and asked to speak to a manager and they told me that they didn't have one and that it was already in the process of refunding my money. I informed the lady if I didn't have my money I wanted them to cancel my subscription. I also asked for a corporate phone number to which she told me she didn't have one to give me. Right then and there I should have known something wasn't right, but I was waiting a couple of more days to see if they would refund my money. Here it is the following month and I still have yet to be refunded my money. On top of that, this month they charged me another $72.95. Now I had to call my bank and am in the process of stopping payment, which I had to pay for and the bank recommended that I cancel my card so they cannot charge me any more. Now I am in the process of disputing the charges. Oh, did I mention, I never received any more product after my trial period either. I am beyond frustrated with this company.
Comments:1 Replies - Latest reply on 2010-07-05
Posted by Skye on 2010-07-05:
Once you accepted the offer to stay, you then made the commitment for future shipments. I was just wondering if you read the terms and conditions for the free trial offer? They say they will bill you $99.95 every 60 days for the shampoo. I was wondering if they gave it to you in writing, that they would charge you the lower amount. Then you would have something to show, that offer had been made to you, and you accepted it.

Your FREE Trial of OOKISA™ includes a full 60-day supply for just $6.95 in shipping and processing. You will have 30 days to try OOKISA and discover why it is the perfect hair care system for you. If you like how this system makes you look younger with more youthful looking hair, do nothing – at the end of your free-trial period you will be billed the discounted price of $99.95. If for any reason the collection is not for you, call OOKISA Customer Care toll-free at 877-466-5472 within your 30-day free-trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.

Plus, if you decide to keep OOKISA, you will receive a fresh supply of OOKISA approximately every 60 days at the same low price of $99.95. You can cancel anytime by calling OOKISA Customer Care at 877-466-5472. No risk, no obligation, cancel
any time!

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