Ashley Furniture Complaint - What a Nightmare!! Will we ever get our furniture?!
HUNTSVILLE, ALABAMA -- My husband & I ordered the Porter bedroom suite from the Ashley Furniture store in Huntsville, AL on March 27, 2010 and guess what....we still have not received it!!! We paid cash on the day we ordered it and were told it would be about 4 weeks until it was delivered. We were OK with that as we wanted to paint the bedroom and that would give me time to pick out the bedding.... The estimated date of delivery on our paper work was May 11, 2010. As that day approached we had not heard from anyone at Ashley so I called them at the first of May and was told it was still on back order and it would be sometime in July before it was delivered!!! If they knew it was going to be that long they should have called us!! When I asked about a refund they said they did not know if we would get 100% refund or how long it would take to get a refund!! So we decided to wait it out as we hated to cancel and start the process of shopping for a bedroom suite all over again!
So another month or so goes by and we still have not heard from them (They have not called us the whole time. If we wanted to know the status of our PAID IN FULL furniture, we had to call them - and set on hold for a half hour each time!!) So, once again, I call them on 6/25 and was told it would be delivered on July 8th, 9th ot 10th and someone would give me a call to set up a time. Due to my husband and I both having jobs we needed to know in advance so we could schedule to be here when the furniture came - not unheard of I assume!! So on 7/5 I call to see if we can get a confirmed date of delivery and am told they do not know when our bed will even be made!! What? Are you kidding me? We were told on 6/25 it was to be delivered this week and now you're telling me the bed has not been built?? Is this a joke?? I asked to speak to a manager as this was unacceptable. I was put on hold for 36 minutes and then I was hung up on!! I was finally able to make contact with the Office Manager who told me she could not help and that the Store Manager was off and would be back tomorrow. I left him a real nice voicemail. Just waiting now to see if he will call me back....I doubt it! But I will call him everyday this week and if I do not hear some good news this week I will be taking the hour drive to Huntsville to talk face to face!!