Sunoco Complaint - Bad Services - Gas Station

Posted by Anonymous on 2010-07-05:

So, did you buy your ticket there?

Posted by Venice09 on 2010-07-05:

I realize that counting change is a nuisance, but you have every right to use the change for payment, and counting it is part of his job. I don't blame you for being upset about the way you were treated. Maybe you should try to catch the manager and explain what happened.

Posted by Weedwhacked on 2010-07-05:

Your English skills are very bad. If he was Indian or Hispanic maybe he couldn't understand you. If you speak like you write, that may have been part of the problem.

Posted by Venice09 on 2010-07-05:

English is obviously not the OP's first language, but I had no problem understanding this review. I don't think there was a communication problem with the clerk.

Posted by GenuineNerd on 2010-07-05:

Many stores will not accept large amounts of change unless it is rolled up. Years ago, I used to deliver newspapers, and customers paid me with change when I went collecting. Once, I tried converting change to bills at a corner grocery store on my route, and they told me they don't take loose change-they would take it if it is rolled. I had my mother get me coin rolls from the bank, and had no problems converting change to bills since, for the three years I had my paper route.

Posted by Venice09 on 2010-07-06:

I agree, GN, stores shouldn't have to count large amounts of change, and I wouldn't expect them to convert change to bills. But within reason I think paying with change should be acceptable. I do it myself sometimes. Just recently I had accumulated so much change in my pocket that I counted out over five dollars (mostly quarters) at the supermarket and had no problem paying with it. The cashier was actually glad because she was low on change.

Posted by jktshff1 on 2010-07-06:

Different scenario GN, you were converting change to bills, that's a bank's job. The op was using legal tender to purchase something. While possibly inconsiderate if there is a large line waiting, there are quite a few folks out there using their "change jars" now.

Posted by Anonymous on 2010-07-06:

It's not fun being behind someone buying a pack of cigarettes with five dollars worth of loose change. There is a big difference paying with change when you just stick the pile on the corner, or stacking it out to make it easy to count.

Posted by Venice09 on 2010-07-06:

I'm not a patient person, but if I don't have enough patience to wait for a cashier to count change, then it's time to take a vacation.

Posted by FlShopper on 2010-07-06:

The change was legal tender. Unless there is a sign stating they don't accept loose change as payment, the clerk should've accepted it. In the time he spent arguing, he could've counted all the change and the customer would've been on his way.

Posted by goduke on 2010-07-06:

A Mega Millions ticket, even with the megaplier, is only a couple of bucks. It couldn't have been a large sum of money we're talking about here. Sounds like the store personnel was just being difficult and wanted to put the burden on the customer. Disappointing.

Posted by Nohandle on 2010-07-06:

Ok, you went into the Sunoco APlus Gas Station to buy Mega Millions. I don't recall you stating how much you were spending and the amount of change you wanted to use. Clerks are responsible for balancing to the penny their cash drawer plus in many cases attend to other matters at the same time. Was this the case at that location?

We don't have a lottery in this area but at gas stations many clerks will not accept a jar full of loose change because they can't count it out and keep an eye out for the gas pumps at the same time. They are PERSONALLY held responsible for any shortages.

Posted by Anonymous on 2010-07-06:

NWIWLF

How many tickets were you buying? If it was one ticket and you tried to pay with change, no biggie..but if you were buying several tickets with change, then I can understand why the clerk told you no.

Since when does being told no, equal rude? Also...what does the clerk being Indian or Hispanic have to do with anything at all?

Posted by Venice09 on 2010-07-06:

Things to consider:

1. There was no one else in line.
2. Two tickets were being purchased
3. OP was paying with a bill and change
4. OP counted and separated the change

Posted by jktshff1 on 2010-07-06:

Helen, thanks for filling in the blanks.
You are on a roll V09.
When a customer is purchasing something, and using valid currency, being told no is rude. As far as the clerks nationality, I think it is more for identification more than anything else.
Gotta side with the OP on this one.

Posted by Venice09 on 2010-07-06:

I keep forgetting that the reviews here can be edited by the OP. I read this again today, and I think it's different that it was yesterday. This is the second time I noticed that an OP edited their review to address the comments instead of just posting comments of their own. So I guess it's a good idea to reread the reviews before continuing to post.

Posted by Nohandle on 2010-07-06:

Venice, it's been that way since I joined. M3C is very generous in allowing the OP to edit at any time even after replies begin to come in. Sometimes it appears those responding have not read the review entirely. I've always wished the OP would answer additional questions in the body of the responses rather than edit the original after the fact.

Posted by Venice09 on 2010-07-06:

I love having the ability to edit here on M3C, but I don't think it's a good way to address the comments. I usually remember the review without rereading it, but then I remind myself that it might have been changed, so sometimes I read it again.

I agree that some people either don't read the entire review, don't read it carefully, or they read things into it based on their preconceived notions.

Posted by PepperElf on 2010-07-06:

plus one can change a story that way too.

say if a letter writer posted "I told the clerk that I was going to kill her" and gets flack for it
but then changes it to read "I had words with the clerk" and tries to deny the original post.


usually i just edit mine to perhaps change a photo or add in extra videos etc.

Posted by Venice09 on 2010-07-06:

That, too, Pepper. I really don't think it happens often. I just happened to notice it twice in the last week or so. I could even be wrong about this review, but it seems different to me today.

I'm not suggesting that editing not be allowed, but it does have some drawbacks that should be taken into consideration when reading and responding to reviews.

Posted by Nohandle on 2010-07-06:

In addition Venice, long before you joined I remember replying to some guy who hated the U.S. He had been unhappy with a rental from UHaul and he lived in Canada a few miles right across the border. By the time he got through editing his original review it appeared we were picking on him beyond word. I don't know where the happy meeting ground is editing original reviews. Many times you reply, and are one of the first, so there's nothing to review there.

Thank you Helen for bit of clarification with your PS. I still don't know how much change you were dealing with. The clerk is still responsible for short funds. This, in my opinion, is not discrimination simply a clerk probably who had been stuck with making up the difference out of his own pocket at the end of day.

Posted by Venice09 on 2010-07-06:

Nohandle, I don't remember the OP mentioning discrimination when I read this review yesterday, but again I could be wrong. I don't think was a matter of discrimination either.

Posted by PepperElf on 2010-07-06:

o it HAS happened? i was guessing but i wouldn't be surprised

as for this one... i can't tell you if it changed or not.
i didn't come to the boards much this weekend ;)

Posted by jktshff1 on 2010-07-06:

The OP has a valid complaint and came back with more explanation per the questioning by our members and filled in the blanks. VH.

Posted by Venice09 on 2010-07-06:

Jkt, I agree, it's very helpful. I've written letters without realizing that I left out important information until I read the comments. That's the beauty of allowing comments. When you write a letter and it's actually going to the company, you want to be certain that it's clear and covers everything. Sometimes the comments may sound argumentative or harsh, but they can be helpful if the letter writer's goal is to get results. Comments can help the letter writer understand how their letter will be perceived by the company employee reading it. Sometimes a rewrite is in order to make the complaint better understood.

Posted by Anonymous on 2010-07-06:

Thank you jktshff1 for your understanding . Venice09, I came back and filled in the blanks to help the readers understand clearly what has happened. But anyway thank you for your comments. It is helpful .If next time I want to post up something then I should reread it carefully and clearly so I don't have to go back and edit it when any members have a comment. One more thing I want to point out is that the fact that I post my story up here because I just want other people to beware of the situation and next time they don't have to go through like what I went through, especially in these days.

Posted by Venice09 on 2010-07-06:

Helen, I think it's fine that you added information, but I think it would have been better if you did it in the commenting section instead of changing your review. Once the review has been read, it's usually the comments that get most of the attention.

Posted by jktshff1 on 2010-07-06:

Thanks, good luck Helen. Stick around, ya might like it here.

Posted by GenuineNerd on 2010-07-06:

jktshff1 (07/06/2010)
Rate comment >

Different scenario GN, you were converting change to bills, that's a bank's job. The op was using legal tender to purchase something. While possibly inconsiderate if there is a large line waiting, there are quite a few folks out there using their "change jars" now.

In my case, I typically converted about $20-$25 worth of change on average (after an evening of collecting from newspaper customers) into bills. Usually, small corner stores appreciate the change, especially when kids come in to buy candy, pop, or whatever. At the time, the newspaper I delivered (the Cleveland Plain Dealer) was 95 cents per week daily and Sunday, and the Sunday paper was 35 cents...this was in the early 1970's. Some customers paid me with pennies (both rolled and loose), as well as other coins. Most of my payments were in coins. The store requiring me to roll the coins up makes it easier for them to count it. The store did not refuse my rolled up coins. But if someone comes in to buy something with a coffee can full of pennies, then it would hold things up as the change must be counted. Coinstar machines made cashing in change a lot easier, albeit at a small fee.

Posted by jktshff1 on 2010-07-07:

well put GN