Publix Informative - Why I got out of retail...
So my wife has been an assistant manager for Publix super markets for several years, so as you can imagine I've heard many good "human interest" stories that cause me to laugh and shake my head. The latest one however kinda got to me so I thought I'd share it with everyone just to provide for some entertainment value.
The Publix she works at closes at 10 pm each day. The employees are usually there cleaning up and whatnot until about 10:45 before everyone goes home. So on a night she was closing the store, this couple knocks on the glass doors at 10:25 pm asking if they could very quickly grab a gallon of milk because they were out. Mind you this wasn't 10:00 or 10:01, this was almost a solid half hour after business hours. So being a compassionate person, my wife allows them into the store to make their purchase. The couple then decides to go shopping as though the store was open! They are walking up and down the aisles taking their time and slowly adding items to their basket. This goes on for 10 minutes when finally my wife tells them they must check out because the staff is ready to leave for the night. Well apparently this didn't sit well with these two because today she gets called into the office because the couple had called corporate, informing them that they felt "rushed" and "underappreciated" as customers. Of course I don't know the exact details of what they told corporate, but I'm willing to bet they didn't tell them they were in the store a half hour after closing.
Now anyone who knows me knows hell would freeze over before I would allow a customer into my store after business hours, regardless of their needs(which is why I couldn't work in retail). But being a kind person, my wife takes things like this pretty hard. Like I don't think I'd even have the nerve to ask employees to let me into their store after hours, let alone take my time and on top of all of it complain about them! Not that its my business, but I really hope the compnay doesn't give these people a gift card and make them feel like they were in the right, but unfortunately that is probably what will happen.