Dish Network Complaint - WTF Dish Network - DON'T USE THEM & Via Satellite
7/6/10 These people SUCK.
We had 2 boxes in our home that went dead (would not even power on) on 7/3 AM. I called the local provider (Via Satellite in Front Royal, VA) that installed starting at 7AM and their automated answer vm started allowing me to leave vm at 7:13AM. I continued to call and only got vm and by 8AM chose to drive out to their office (I joined them because, you could have access to local folks - NOT THE FACT). This was a 45 mile one-way drive and was told I could not have a new box. Had to call the 800-894-9131 and needless to say they were from another country and did not understand DVR in my back seat could not be plugged in for trouble shoot. Finally they gave me another dealer which I called and they could not give me a new box without paying $500. I was on phone and hung up on (at least 5 times) and total of over 6 hours on the phone/cell on 7/3, 7/5 and now 7/6 lost 2 days pay and drove 100 miles with no service.
These people will not give you their full names and/or extensions and/or physical addresses for sueing them. And then they want to charge me a CANCELLATION Fee - that is the best part.
And [snip - no names please] a mgr in Texas [snip] had promised on 7/5 that we would have an install by a dealer that continued to try helping also lied because, they are not authorizing him to perform work on 7/6.
I'D STAY AWAY FROM THESE FOLKS.... My story only gets worst and continues to be an issue.
Good luck BUT, you have been warned.